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Hello, I can't run my Adobe Muse CC 2018. At the certain step of running it crashs with error (on screenshots).

New Here ,
Feb 24, 2018 Feb 24, 2018

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Снимок.PNGСнимок2.PNG

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New Here ,
Feb 25, 2018 Feb 25, 2018

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I looked at the Windows log.

Имя сбойного приложения: Muse.exe, версия: 2018.0.0.685, метка времени: 0x59ccdfb6

Имя сбойного модуля: PlugPlugOwl.dll, версия: 8.0.0.54, метка времени: 0x59a6e826

Код исключения: 0xc0000005

Смещение ошибки: 0x0000000000019d63

Идентификатор сбойного процесса: 0x1820

Время запуска сбойного приложения: 0x01d3ae451090a4f8

Путь сбойного приложения: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe

Путь сбойного модуля: C:\Program Files\Adobe\Adobe Muse CC 2018\PlugPlugOwl.dll

Идентификатор отчета: b31fcf30-7fcb-40b7-86ca-3b7d19dcb07c

Процессор: Intel(R) Celeron(R) CPU N3450 @ 1.10GHz    

Количество ядер:     4

Кэш-память: 2 МБ

Оперативная память: 6 ГБ

Видеокарта:        Intel HD Graphics

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Community Expert ,
Feb 25, 2018 Feb 25, 2018

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Usually this is attributed to a corrupt installation. Have you attempted to uninstall via the Desktop Manager, reboot and re-install?

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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New Here ,
Feb 25, 2018 Feb 25, 2018

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I reinstalled windowsand put only a pure muse.The problem was similar.

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Adobe Employee ,
Feb 27, 2018 Feb 27, 2018

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If you still need help, I suggest using the chat option after navigating to Adobe Muse using this link.

Contact Customer Care

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Guide ,
Feb 25, 2018 Feb 25, 2018

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У вас очень слабый процессор. Читайте системные требования

Системные требования Adobe Muse

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