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How to disable message “Some files on the server may be missing…“

Community Beginner ,
Aug 24, 2017

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After upgrading to Muse 2017.1 I get the message “Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.”. When I clear my browser cache the problem is solved. But I don’t want that returning visitors get this message, it looks very unprofessional. So I try to modify the <key>SuppressMissingFileError</key> value from <false/> to <true/>. Unfortunately this solution from Adobe did not want to work. Is there a other option to disable this message?

Correct answer by CCUSER2014 | Community Beginner

The problem is solved with the help from Adobe Customer Care. To modify AppPrefs.xml you must first closed Adobe Muse! Otherwise the new value will not be saved.

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How to disable message “Some files on the server may be missing…“

Community Beginner ,
Aug 24, 2017

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After upgrading to Muse 2017.1 I get the message “Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.”. When I clear my browser cache the problem is solved. But I don’t want that returning visitors get this message, it looks very unprofessional. So I try to modify the <key>SuppressMissingFileError</key> value from <false/> to <true/>. Unfortunately this solution from Adobe did not want to work. Is there a other option to disable this message?

Correct answer by CCUSER2014 | Community Beginner

The problem is solved with the help from Adobe Customer Care. To modify AppPrefs.xml you must first closed Adobe Muse! Otherwise the new value will not be saved.

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Aug 24, 2017 0
Adobe Employee ,
Aug 24, 2017

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Hi Eddie,

Do you have any third-party widgets or code on your site? Can you try deleting them one by one to see if any of those could be causing the issue?

For a comprehensive investigation, you can contact the support team directly using this link: Contact Customer Care

Thanks,

Preran

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Aug 24, 2017 0
Community Beginner ,
Aug 25, 2017

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The problem is solved with the help from Adobe Customer Care. To modify AppPrefs.xml you must first closed Adobe Muse! Otherwise the new value will not be saved.

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Aug 25, 2017 0
Explorer ,
Sep 01, 2017

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Can you pretty please explain step by step how to get rid of this annoying message? Where do I look for that AppPrefs.xml file?

Thank you so very much.

Cheers,

Branko

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Sep 01, 2017 0
LEGEND ,
Sep 01, 2017

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Yes. Look at this thread: https://forums.adobe.com/thread/2357661

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Sep 01, 2017 0
Explorer ,
Sep 03, 2017

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Thank you so very much.

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Sep 03, 2017 0
Explorer ,
Nov 20, 2017

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I did it with muse closed. DIDN'T WORK

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Nov 20, 2017 0
Adobe Community Professional ,
Nov 20, 2017

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What didn´t work? You couldn`t change the AppPref? You still get the message?

Uwe

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Nov 20, 2017 0