html upload fails

New Here ,
Oct 22, 2019 Oct 22, 2019

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I cannot get my updated web site to go live, it only stays in the preview mode when I upload via html. Had this site for years with no problems. Ideas?

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Adobe Community Professional ,
Oct 22, 2019 Oct 22, 2019

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You'll need to provide more information.

  • Have you contacted your web host to see if something changed on their end?
  • What is your site's URL?
  • Can you export to HTML and connect to your host server with a 3rd party FTP client like Filezilla?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 24, 2019 Oct 24, 2019

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The problem may be with my host. I've had two long circular chats in which I try to explain what Muse is, and they tell me the probelm is in that path to GoDaddy. However, I don't see my web site as being hosted by them on my account page. I have two sites there, one was recently updated with no issues and does appear on the account page.

The problem page: Troupeauacadien.com

I am willing to do an FTP upload, but I'll need to get info from my host for that. I'll follow up with a phone call to them, but need to check the Muse end as well. 

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Adobe Community Professional ,
Oct 24, 2019 Oct 24, 2019

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That site is hosted on GoDaddy servers in Scottsdale, Arizona.

GoDaddy has a history of resetting server settings and not telling their customers.  

You need the following information.

  • username,
  • password,
  • server name or IP address,
  • server's root directory.
Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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