I can't download older apps like Muse CC

Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Hi, I can't find 'show older apps' in my Adobe Creative Cloud anymore, is that correct and because of that I can't download older apps like Muse CC, can you help me? Best regards Petra S.

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correct answers 2 Correct Answers

Community Beginner , Jun 10, 2021 Jun 10, 2021
Thanks everyone for the responses. But, I've been in touch with Adobe and this is what they told me: "The MAC OS system you have is an Apple MAC M1 system. In this the older version of the Adobe apps will not work and show older adobe apps will not show in apps section. Adobe is actively working to build apps that run natively on Apple computers using the Apple silicon M1 chip. Many of our existing apps can run on M1 devices using Apple's Rosetta 2 technology. So we can only suggest to use the ...

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Adobe Community Professional , Jun 10, 2021 Jun 10, 2021
@petras66354391, You can download a Muse CS6 trial from this direct download link.  This is a reputable site.  The site owner is an Adobe ACP and long time contributor to these community boards. https://prodesigntools.com/adobe-cs6-direct-download-links.html Make sure to follow the VERY IMPORTANT INSTRUCTIONS or you will receive an access error. NOTE:  Adobe may remove these installers at anytime without notice.  Make a backup copy and keep it in a safe place. Hope that helps.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Hi Petra, of course there's "show older apps" but they hided it at "Preferences" of CC.

From there you choose "Applications" and scroll down:

Bildschirmfoto 2021-02-26 um 09.12.01.png

 

Kind Regards,

Uwe

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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I just watched your screenshot too late - next time please put it inside the forums text window from the menu here: "add image". Then it appears in this window. Time saver.

You must have a full subscription plan, which I think you have?

 

Kind Regards and sorry for misunderstanding,

Uwe

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Yes, I have a full subscription. Therefore I don't understand why I can't download older apps. Is it maybe because I have a Mac? Greetings Petra

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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I also use Mac, I checked my CC and I can see the checkbox to show older apps. You may try to deinstall CC and if you get asked wether to prefer to repair - repair CC and see what happens. I have also checked for automatically synchronising the cc apps but even that didn't make any difference on my side. Just wondering.

 

Kind Regards,

Uwe

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Didn't work :((((

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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May I ask which OS you use? If the latest "Big Sur" you may have to watch here in that forum for Big Sur because there's at least one forum member with a solution for this issue. 

 

Kind Regards,

Uwe

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Sorry I didn't find it. Greetings Petra

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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@petras66354391,

You must have a PAID Creative Cloud ALL APPS plan.  Trial members do NOT have access to discontinued products. 

 

Individual users must check the box to "show older apps" from their CC Desktop Preferences.  See screenshot.

 

image.png

 

NOTE:  Enterprise & Teams subscribers must contact your IT dept and request a special Muse package from them.  Nobody here can help you with that because using discontinued products depends entirely on your organization's internal policies.  Some IT departments allow it, others do not.

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Nancy, I have a PAID Creative Cloud ALL APPS plan. Greetings Petra

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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With which OS do you work? Is it Big Sur?

Uwe

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Yes, Big Sur. It's a new computer (MacBook Pro (13-inch, M1, 2020)).

Greetings Petra

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hi Petra,

you will have to look here:

https://community.adobe.com/t5/muse/anyone-on-here-successfully-using-muse-on-an-imac-running-big-su...

 

https://community.adobe.com/t5/muse/anyone-on-here-successfully-using-muse-on-an-imac-running-big-su...

 

You will see a link to this, if gthat helps:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Be aware that all links to download muse do not work anymore as this post was from 2020 or even earlier, when Adobe provided a download for a very short time (by accident, I guess)

 

Anyway, obviously some Big Sur users have Muse installed - I stay with Catalina anyway. so not the case for me. But let us know, if it works (except the muse icon maybe).

 

Kind Regards,

Uwe

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Thanks everyone for the responses.

 

But, I've been in touch with Adobe and this is what they told me:

 

"The MAC OS system you have is an Apple MAC M1 system. In this the older version of the Adobe apps will not work and show older adobe apps will not show in apps section. Adobe is actively working to build apps that run natively on Apple computers using the Apple silicon M1 chip. Many of our existing apps can run on M1 devices using Apple's Rosetta 2 technology.

So we can only suggest to use the new version Adobe apps with the Creative cloud since the show older apps adobe option will not show in MAC M1 system since with the MAC M1 system only the latest version Adobe apps which are compatible with the MAC M1 system will work."

 

Greetings Petra

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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If anyone unserstands what this means, well …🤓

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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TRANSLATION:  Muse is NOT compatible with Apple's newest M1 chip computers.  And it never will be. 

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

So now we all know.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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@petras66354391,

You can download a Muse CS6 trial from this direct download link.  This is a reputable site.  The site owner is an Adobe ACP and long time contributor to these community boards.

https://prodesigntools.com/adobe-cs6-direct-download-links.html

 

Make sure to follow the VERY IMPORTANT INSTRUCTIONS or you will receive an access error.

 

NOTE:  Adobe may remove these installers at anytime without notice.  Make a backup copy and keep it in a safe place.

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Muse is not to download from this site, at least anymore. Or to say it like it is, I didn't find it. There's XD and spark and portfolio but no muse.

Kind Regards,

Uwe

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Uwe,

Check again, perhaps with another browser.  See screenshot.

 

image.png

Can you not right-click to access the DNG file for Mac?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Although I would not need it, it's good to have it and I found it, it was not directly on the link but in the "Download" section, thanks anyway and Kind regards,

 

Uwe

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