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I can't open my Muse files anymore

New Here ,
Jun 11, 2019

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Hi,

I am writing to ask if anyone has encountered such a problem.

I am a photographer and educator, I have sites that I have designed and updated by Muse. I need to keep them fresh but can't.

Since 6th of June, the application won't start and a pop up window warns me to renew my subscription. Which, you know, is not possible, as Adobe has announced "End of Service for Adobe Muse" and does not renew subscriptions.

What is even stranger, the application was announced to be free of charge for current subscribers.

Has anyone here paid for Muse since March 2019?

Now they suggest me to subscribe to Dreamweaver.

Thanks for your time in advance,

Arzu

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I can't open my Muse files anymore

New Here ,
Jun 11, 2019

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Hi,

I am writing to ask if anyone has encountered such a problem.

I am a photographer and educator, I have sites that I have designed and updated by Muse. I need to keep them fresh but can't.

Since 6th of June, the application won't start and a pop up window warns me to renew my subscription. Which, you know, is not possible, as Adobe has announced "End of Service for Adobe Muse" and does not renew subscriptions.

What is even stranger, the application was announced to be free of charge for current subscribers.

Has anyone here paid for Muse since March 2019?

Now they suggest me to subscribe to Dreamweaver.

Thanks for your time in advance,

Arzu

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Jun 11, 2019 0
LEGEND ,
Jun 11, 2019

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Did you have a monthly or annual subscription? Was it a valid, „active“ subscription?

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Jun 11, 2019 0
New Here ,
Jun 12, 2019

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Thanks for asking.

I had an annual subscription with monthly payments.

After checking again and insisting for an explanation (and solution)

without having to wait for another 3-4-5-god knows how many more days, a

helpful person from Adobe Helpdesk told me my subscription was cancelled

because my last transaction on April had not been successful.

Surprise, surprise! I had noticed that Muse transaction appeared as 0,00

Turkish Liras on April 2019, but I had assumed it was a way of apology

for Adobe to existing Muse customers. Just during those days it was

announced that Muse users would not be charged for the future usages.

The app kept working smoothly, there were no warnings or pop ups like

"You have 4 days left, 3 days left" etc. And so I did not suspect

anything back then.

Suddenly, last week, I tried to open a website document, and faced this

warning inviting me to "renew my subscription"!

I thought it was a simple error, still did not think it was about being

unsubscribed.

Shortly, I am told by Adobe Helpdesk, that it is impossible for me to

use Adobe Muse again because it is discontinued! The door is shut and I

am not being let in, in other words.

The only solution I am offered is, to subscribe to Dreamweaver. Pay

more, for an application I did not want. And this is hell of a

disappointment.

All this chaos of communication is Adobe's responsibility, regarding the

discontinuation of this app, disappointing us the users and leaving

existing subscribers with no choice.

I had lived through this in a similar way, in the 90's with Freehand, I

am angry at myself to have trusted Adobe again.

Thank you for reading and am sorry for taking your time...

Arzu Filiz Güngör Çıdamlı

İzmir-Turkey

11.06.2019 23:58, Günter Heißenbüttel yazmış:

>

I can't open my Muse files anymore

created by Günter Heißenbüttel

<https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel>

in /Help with using Adobe Muse/ - View the full discussion

<https://forums.adobe.com/message/11118111#11118111>

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Jun 12, 2019 0
Preran LATEST
Adobe Employee ,
Jun 12, 2019

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Can you send me your case number over a private message? To send a private message, click my picture and use the Message button. I am not guaranteeing anything, but will do my best to help you.

Thanks,

Preran

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Jun 12, 2019 2