I can't upload to FTP host due to web font not accesible

New Here ,
Nov 24, 2017

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Hi peeps,

My font proxima nova soft retired so I replaced everything with the proximal soft web font. But when I upload to the ftp host it says there are non web fonts. I checked all the text and it's all web font, is there a search option to see where I'm lacking a web font? Anyone knows?

Thanks heaps

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1 Correct Answer

Adobe Employee , Nov 28, 2017
Preran Adobe Employee , Nov 28, 2017
The most likely cause of this error is that you are using a web font that has to be purchased. Can you try converting web fonts on your computer to something like Arial or Verdana, and let us know how it went?Thanks,Preran

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Adobe Community Professional ,
Nov 24, 2017

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If you tell what Adobe application you're using, we can move this to the correct forum for an answer.

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New Here ,
Nov 27, 2017

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Hi Steve,

Thanks so much! It's with MUSE.

Cheers,

Liselotte

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Adobe Community Professional ,
Nov 25, 2017

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  • Who is your web host?
  • Are you using Google or Typekit web fonts? 
  • Or are you self-hosting your own font kit?
  • What is the URL to your problem page?
Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Nov 27, 2017

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Hi Nancy,

Thank so much!

  • Who is your web host?

Let me check up on it, but neither I can upload it to business catalyst

  • Are you using Google or Typekit web fonts? 

Typekit

  • Or are you self-hosting your own font kit?

Nope

  • What is the URL to your problem page?

I can't show because even when I upload to business catalyst I get the same error

Screen Shot 2017-11-27 at 11.03.11 am.png

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Adobe Community Professional ,
Nov 27, 2017

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Moving to Muse forum

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Adobe Employee ,
Nov 28, 2017

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The most likely cause of this error is that you are using a web font that has to be purchased. Can you try converting web fonts on your computer to something like Arial or Verdana, and let us know how it went?

Thanks,

Preran

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