full transcript of adobe 'care' assistant two days ago...
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March 27, 7:11 PM
Adobe Customer Care Virtual Assistant
Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
7:11 PM
Hi. When I try to open Muse it comes up with'update my payment conditions to reactivate muse' I have tried this several times |
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Adobe Customer Care Virtual Assistant
I want to make sure I understand clearly. Which of these categories best describes your issue?
Solve a billing or payment issue
Update credit card or payment info
Switch to a different plan
Something else
7:13 PM
Solve a billing or payment issue |
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Adobe Customer Care Virtual Assistant
Ok. Connecting you to an agent who can help.
7:13 PM
We are currently experiencing long wait times. If you are contacting us with questions concerning your subscription due to circumstances impacted by COVID-19, you can also visit our
You are now connected to Raunaq, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Hi. When I try to open Muse it comes up with'update my payment conditions to reactivate muse' is there anyway to continue using Muse? |
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Raunaq
Hello, I'll be happy to assist you with the Adobe Muse. Andrew we have discontinued with the Adobe Muse application.
7:16 PM
I understood at EOL I could use it without updates & support |
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Raunaq
Well the subscription is now cancelled due to non payment and I am trying to provide you free months so that it can start but no luck.
You can go for the Dreamweaver application.
7:19 PM
all my website is on Muse, I will lose everything & not clever enough to learn dreamweaver is there a way of still using Muse? |
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Raunaq
you can use the Dreamweaver it is similar.
Well the Muse is completely discontinued.
7:23 PM
it is still available with the full app package £49 a month |
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Raunaq
Let me transfer you to an agent who can assist you better.
7:24 PM
Connecting you with a specialist as soon as possible.
Sorry for the delay. We’re busier than expected. Thank you for your patience.
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You are now connected to Mohit in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Mohit
Please give me a minute to review your previous conversation.
Thank you for your patience.
i would like to inform you that Adobe Muse is not available now.
7:46 PM
I thought it would be available to use after EOL also it is on the full app set in older apps all my website work is with muse |
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Mohit
It is not available now Andrew, its been completely discontinued.
7:49 PM
on your website it still says available to use after mar 2020 |
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Mohit
Allow me a moment.
7:53 PM
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Mohit
We will continue to offer technical support to all active Creative Cloud customers until March 26, 2020.
7:56 PM
the Adobe Muse application will continue to open on your computer. The fourth faq on that page |
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Mohit
Please allow me to connect you with the support team to assisst you with this. This may take upto 2 minute, please stay online.
7:59 PM
We are currently experiencing long wait times. If you are contacting us with questions concerning your subscription due to circumstances impacted by COVID-19, you can also visit our FAQ page.
You are now connected to Utsav, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Utsav
Hello, I'll be happy to assist you Andrew. As I have gone through your previous chat. I would like to inform you that adobe Muse is now completely out of service. So, I suggest you to buy Dreamweaver to carry on with your work.
Adobe Dreamweaver lets you design, code, and publish websites and web applications that look amazing on any size screen. This package also includes 100GB of Cloud storage, Adobe Portfolio, Adobe Fonts, and Adobe Spark with premium features.
8:06 PM
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Utsav
May I know which PC you are using right now?
8:11 PM
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Utsav
As I have checked in your account your next renewal date of your plan is today. I hope you can see it too.
8:14 PM
I have tried to renew several times Itried to update payment details several times |
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Utsav
As mentioned on the link it self that after 26th march you won't be able to make any updates in your account as the services were closed long enough.
you was able to use the application till now because your plan was active but now as your plan is expired you will not be able to renew it again as per the guide lines.
8:17 PM
So you you prevent me from renewing harsh really disappointed in adobe |
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Utsav
Andrew, I would really like to apologize for the inconvenience you had to face but the application itself has been closed by the adobe's end and they have provided their customer's to use the application until the plan is active, but there was no option of renewing the plan once it gets expired.
8:21 PM
. on the adobe forum your staff are saying it is available with the full app £49 a month. in the archive or older apps |
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Utsav
Andrew, that is not an authentic information.
8:27 PM
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Utsav
I really would like to apologize for the inconvenience Andrew. If you would like you can buy Dreamweaver.
8:33 PM