InBrowser Editing problems

[#1]

Muse cc2018 Responsive website:

Client says:

1. Edits do not save after pressing publish
2. Text missing from mobile breakpoint but not other breakpoints on live website after attempting edits
3. Client using Safari 11.0.3

When I tried InBrowser Editing:

1. Received error messages upon login when using Safari (11.0.2), see attached screen capture
2. Javascript Exception Error when using Chrome (65.0.3325), see attached screen capture
3. Additional to the above I have opened the Muse Source File and received InBrowser Editing error messages within Muse, see attached screen capture
4. The client has not edited the site outside of InBrowser Editing

[#2]

Muse cc2018 Responsive website:

Client says:

1. Edits do not save after pressing publish
2. Text missing from mobile breakpoint but not other breakpoints on live website after attempting edits
3. Client using Safari 11.0.3

When I tried InBrowser Editing:

1. Received error messages upon login when using Safari (11.0.2), see attached screen capture
2. Javascript Exception Error when using Chrome (65.0.3325), see attached screen capture
3. Additional to the above I have opened the Muse Source File and received InBrowser Editing error messages within Muse, see attached screen capture
4. The client has not edited the site outside of InBrowser Editing

[#3 · Accepted solution]

Hey Christo14,

This should be dealt with IBE team directly, looks like there is some miss from their end.

I suggest you opening up a case with the - https://feedback.inbrowserediting.com/#contact-us  and you shall get relevant help.

Let us know how it goes.

Thnks,

Ankush

[#4]

I have posted the message to the InBrowser Editing page.

Thanks.

[#5]

I can't reach the feedback.inbrowserediting.com. When I fill out the form I got an error message back.

My Client can't log in anymore.

Hope you can help me!

Thank you.

Carola

"There was a problem submitting the form - please go back, fill in the form and submit it again."

[#6]

In this case I would advise you reaching out to our helpdesk - - Contact us | Adobe directly and tell them about the unsuccessful form submission.​