Issue with compostions in muse 2018.0 on Android

[wildcard_media]

Hi there

after my last update to Muse 2018 i have to change some content on an existing site (made with muse 2015).

So after i changed a few pictures and uploaded the side i found an issue which I want to share here and hope someone can help me.

I use a compositon as a slideshow which is responsive  "stretch to browser width".

here a link to the side in version 2015 which works fine: www.en.hess-logistics.com

here a link to the side in version 2018 which has the issue: www.hess-logistics.com/issue.html

the problem appears when you choose horizontal or vertical as transition in the compositons widget when i change it to fade it works fine.

you can see the bug in android devices (not sure if you can see it on iPhones as well) there is an area right from the page which should not exists.

is there fix??

greetz

Chris

[ankushr40215001]

Hi Chris,

Many apologies to find you in this trouble.

However, would you mind sharing your .muse file reduced to one single page with us so that we can investigate and try fixing it?

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and share the link with us.

Regards,

Ankush

[wildcard_media]

Hi Ankush

thanks for your response! I found out that the issue is in the slideshow not compositons as i wrote before.

Here you have link to a very simple project.

the problem appears when you choose horizontal or vertical as transition in the slideshow widget when i change it to fade it works fine.

Adobe Creative Cloud

In my Android devices (Nexus 7 ( Android 7) and Nexus 5x (Android 8.1)) you can find an area on the right side of the page which shoud mot be there.

hope that helps

regards

Chris

[wildcard_media]

Hi Ankush,

have you any solution for my issue?

regards

Chris

[wildcard_media]

Awesome support!!!

[Günter Heißenbüttel]

Only to help other participants: How was your issue solved?

[Preran]

Just to be sure, did you find a solution to your issue?

[wildcard_media]

No, I didn´t find a solution.

I hoped there will be support from Adobe, cause it is a bug in a basic function!

[ankushr40215001]

Hey wildcard,

We are unable to reproduce your issue.

It works as expected at our end.

I have tested your file on Business Catalyst.

Can you please try to remake the slideshow and republish the site?

Let us know how it goes.

Regards,

Ankush

[wildcard_media]

Hey Anskushr

here you have a new muse file.

https://adobe.ly/2Flvb32

Please watch this first:

https://adobe.ly/2HCIcpO

And here is the android result.

https://adobe.ly/2EK8GI6

as you can see the only difference between the two sites is the transition mode...

Sry if I´m wrong.

Chris

[Günter Heißenbüttel]

ankushr40215001​: I’d like to assist wildcard media​:

• Open the second page of his .muse file and delete everything but the slideshow.
• Preview on mobile devices (not only Android, but iOS as well) or use the „Simulation Mode“ in Safari’s menu „Developer“, the page can be shifted to the right in smaller screen sizes.
• If you set the slideshow transition from „Horizontal“ to „Fade“, all works fine.

A nasty bug, which many users encountered in the last weeks.

The good news: As far as I can see, this issue is fixed in the actual prerelease version of Muse.

Could you please check this too, ankushr40215001​?

[ankushr40215001]

Oh, I see that now.

My bad, actually I was trying this on pre-release unknowingly and therefore unable to see the glitch.

@Wildcard Media, Apologies for the miss, however, the matter f fact is glitch has been fixed in fixed prerelease and waiting for the actual update to be rolled out.

Please stay tuned for an update.

meanwhile, you can also give a try to our Muse Prerelease and report if still find any issues.

Regards,

Ankush