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Issues reported with 2017.1 (and workaround solutions)

Adobe Employee ,
Aug 24, 2017

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Hi all,

Sharing guidance we received from the product team.

Issue 1 – Element placed in the header section and set to "stretch to browser width" and “pinned" is causing the issue with height calculation.

Our team has tried to make a fix via a .mulib file for "objects shifting vertically" in the latest update.

  • Steps to install :
    • Download the .mulib file from the shared link - https://adobe.ly/2vjkLuZ
    • Double click the .mulib file ( This would add the .mulib in library)
    • Open Master or Child(wherever the issue is seen)
    • Insert the Vertical shift.mullib in page(anywhere)
    • Preview the page where vertical shift was a problem

Issue 2 –  Muse Crashing on Resizing caption of a full-screen Slideshow.

  • Workaround – Available in this user case, since it is not a full-screen slideshow.
  • Steps:
    • Recreate the slideshow with content and similar settings. It will work.
    • Only in case of a full-screen slideshow is where a user cannot resize it.

Issue 3 –  After conversion content not showing/behaving  as it showed in earlier version(missing, misplaced )

  • Please share your files with us for investigation
  • To share your files, upload them to a file share software such as Creative Cloud or Dropbox and share the URL with me over a private message. Click my picture and use the Message button. Ensure that you mention the nature of your issue in your message.

Issue 4 –  Muse file crashing in the latest version

  • This can also be related to mixed pinning issue which we are working on. Upon unpinning any widgets like (youtube, form, or composition) it should work fine.
  • If you still face issues Please share your files with us for investigation
  • To share your files, upload them to a file share software such as Creative Cloud or Dropbox and share the URL with me over a private message. Click my picture and use the Message button. Ensure that you mention the nature of your issue in your message.

Thanks,

Preran

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Issues reported with 2017.1 (and workaround solutions)

Adobe Employee ,
Aug 24, 2017

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Hi all,

Sharing guidance we received from the product team.

Issue 1 – Element placed in the header section and set to "stretch to browser width" and “pinned" is causing the issue with height calculation.

Our team has tried to make a fix via a .mulib file for "objects shifting vertically" in the latest update.

  • Steps to install :
    • Download the .mulib file from the shared link - https://adobe.ly/2vjkLuZ
    • Double click the .mulib file ( This would add the .mulib in library)
    • Open Master or Child(wherever the issue is seen)
    • Insert the Vertical shift.mullib in page(anywhere)
    • Preview the page where vertical shift was a problem

Issue 2 –  Muse Crashing on Resizing caption of a full-screen Slideshow.

  • Workaround – Available in this user case, since it is not a full-screen slideshow.
  • Steps:
    • Recreate the slideshow with content and similar settings. It will work.
    • Only in case of a full-screen slideshow is where a user cannot resize it.

Issue 3 –  After conversion content not showing/behaving  as it showed in earlier version(missing, misplaced )

  • Please share your files with us for investigation
  • To share your files, upload them to a file share software such as Creative Cloud or Dropbox and share the URL with me over a private message. Click my picture and use the Message button. Ensure that you mention the nature of your issue in your message.

Issue 4 –  Muse file crashing in the latest version

  • This can also be related to mixed pinning issue which we are working on. Upon unpinning any widgets like (youtube, form, or composition) it should work fine.
  • If you still face issues Please share your files with us for investigation
  • To share your files, upload them to a file share software such as Creative Cloud or Dropbox and share the URL with me over a private message. Click my picture and use the Message button. Ensure that you mention the nature of your issue in your message.

Thanks,

Preran

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Adobe Community Professional ,
Aug 24, 2017

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Preran​: If a file is shared for above reasons, I assume, you want it, if possible, as a Muse 2017.0x version, not as a 2017.1 version, don’t you?

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Adobe Employee ,
Aug 29, 2017

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Apologize for the delay in my response. I am guessing that the team wants a version of file that is not working for them to be able to investigate it.

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Explorer ,
Aug 26, 2017

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Hi Preran,

After converting files to 2017.1, full screen lightbox slideshows will not function correctly, and if you try to uncheck the "Full Screen" box and then check it again, it will crash Muse with the following error.

Has this been identified as a bug and is there a workaround or fix available?

Screenshot 2017-08-24 22.38.55.png

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Adobe Employee ,
Aug 27, 2017

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Hi,

Thanks for reporting.

This issue is reproducible at my end also.

We will look into it, for as of now you can follow below workaround:

Delete the Lightbox fullscreen slidehsow and place it again.

Thanks

Kratika

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Community Beginner ,
Aug 27, 2017

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Recreating 18 slideshows is not an option for me, if you are going to fix the resizing of the caption box anytime soon. I have already been through hell for a couple of months working around Muse's UN-responsiveness. All I want is to center the slideshows on the page and have the simplicity I originally wanted for my design with the shows I already have. Besides, Muse is acting terribly slow and erratic. I am afraid of losing more work and time.

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Most Valuable Participant ,
Aug 27, 2017

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a week ago the Adobe share system ran into an issue where some old shares become unavailable... if people have files stored on Adobe cloud from before last week then they could have been unlinked... in my tests, only the link is corrupt not the actual file itself.

I've put the fix here because Muse users often need to send their .muse files in

workaround steps;

  1. remove the public share ie make it private
  2. rename share "old Timed Redirect.zip" in this case
  3. rename it back "Timed Redirect.zip"
  4. reset the share to public ... should generate a new and different link

this workaround needs to be done on a case by case

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Community Beginner ,
Aug 28, 2017

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Will there be an update without errors?

otherwise i stay with the old version.

i can't risk it, that sites aint working

grt

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Adobe Employee ,
Aug 29, 2017

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It's always advised that you have a backup of your projects created in your previous version before moving your files to the next version. That holds good for all software and OS I think because even in the best of circumstances there are unforeseen issues that could impede your workflow after an upgrade.

You can install the latest version of Muse without uninstalling the previous version. Ensure that you go to the Advanced Settings option and uncheck the option to uninstall previous version. Remember however, that you will be able to use only one version of the software on your computer at any given time.

Thanks,

Preran

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Explorer ,
Aug 29, 2017

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Please send a screenshot of where that “Advanced Setting” is on a Mac. I do not see it anywhere. THank you!

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Adobe Employee ,
Aug 29, 2017

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This is an old article and I am not sure if this option still exists but here it is Creative Cloud Delivering More Choice for Installations | Adobe Customer Care Team

If you are unable to find this option, you can install a previous version using the instructions in this doc Download and install Creative Cloud apps

Thanks,

Preran

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Explorer ,
Aug 29, 2017

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It seems as though the ability to install more than one version of Muse is no longer available. I'm having to keep installing and uninstalling both the new and old versions of Muse to keep work going until they release a bug fix update for 2017.1.

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Adobe Employee ,
Aug 29, 2017

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That does indeed seem to be the case. Let me check and get back to you.

Thanks,

Preran

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