links on the phone version not working

[rblumline]

the links on my phone version of my website are not working. Some links are and some are not.

[fotoroeder]

The weather is nice in southern Germany.

How should we help?

[ankushr40215001]

Hey rblumline,

Adding to what Uwe wants to say is, we need a little more description for your issue.

A working URL of the site will also be very helpful in identifying your issue.

Also, are you noticing this in any particular device or browser?

Please answer the above questions so we can take forward.

Regards,

Ankush

[rblumline]

I have a desktop and a phone version of my website. All the links on the desktop website work fine. All the links on the phone version are not working. The website is rcs.misd.net. It's a public school. When I open the html files it works with the computer. I tried on several different phones and none of them worked. Am I missing something?

[Günter Heißenbüttel]

Please give us an exact example of some links, which don't work on a phone.

I tested some, and each one works as expected.

[rblumline]

When touch icon on the school it does not go to the schools page.

[Günter Heißenbüttel · Accepted solution]

• If I use „rcs.misd.net/phone/index.html" in browsers and phone simulators, all works fine. The phone simulators link fine from the schools icon to the schools page
• If I try to open „rcs.misd.net/phone/index.html" on my iPhone all works correct.
• If I click onto the school icon, the page redirects to „rcs.misd.net/phone/index.html".
• If I enter „rcs.misd.net/phone/schoolsphone.html“ directly into the address line of my iPhone, it redirects to „rcs.misd.net/phone/index.html“ too.

Could it be, that there is a server issue?

The page exists, the page can be addressed on computers and iPads, but can’t be addressed from phones.

Did you change your link address some minutes ago from „schoolsphone“ to „schools-phone"?

[ankushr40215001]

Hey Guenter,

I see the issue at my end, whenever we click on any link it redirects the site to the homepage.

I have used Chrome emulator to test this and found that even if I put the linked URLs - Roseville SchoolsSchools Phone

directly in the browser it gives an error "some files on the server cannot be found" and opens up a weird layout like this -

@rblumline please let us how did you upload your site? is it via inter FTP function or any third party client?

Can you please reach out to your host ask them to delete all the existing files from the server and then reupload your site.

See if it helps to resolve the issue!

Regards,

Ankush

[rblumline]

Inter FTP

[Günter Heißenbüttel]

Thanks for your detailed explanations, rblumline​, it makes assisting really easy!