I used to be a CC subscriber and created my website in Muse which I then had Adobe host for me. The domain name was purchased through domain.com
Recently, my site was pulled down (probably due to me no longer being a subscriber) and when that happened, my email that was associated with the site stopped working. I contacted domain.com and they said that Adobe needs to update it's MX records for me to point the email back to domain.com but I have yet to figure out how to do this when I no longer have the software and my site no longer exists. Can anyone help?
Searching the forums said I need to log into Business Catalyst and update the records there. Problem is that I can't login and I can't reset my password because the email I used is the one that I no longer have access to.
Who was your email provider?
Gmail is free. You can create a new email at anytime.
I am assuming you have continued to pay for your domain name, (if paid for) ?
If you have the first thing to do is to check your MX record -
If the check does point to Adobes BC servers, then contact Adobes customer support. If it points to another server, or no server, then contact Domain.com.
Got it working. I pointed my domain to a wordpress blog (which I had intended to do anyway). Once that took effect, I updated the MX records on wordpress to point to domain.com for email. Fortunately I didn't have to deactivate anything on the Adobe side, just needed to have a new destination for everything.