Lost my site, now my email is broken

Participant ,
Jun 10, 2018 Jun 10, 2018

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I used to be a CC subscriber and created my website in Muse which I then had Adobe host for me.  The domain name was purchased through domain.com

Recently, my site was pulled down (probably due to me no longer being a subscriber) and when that happened, my email that was associated with the site stopped working.  I contacted domain.com and they said that Adobe needs to update it's MX records for me to point the email back to domain.com but I have yet to figure out how to do this when I no longer have the software and my site no longer exists.  Can anyone help?

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Participant , Jun 10, 2018 Jun 10, 2018
Got it working.  I pointed my domain to a wordpress blog (which I had intended to do anyway).  Once that took effect, I updated the MX records on wordpress to point to domain.com for email.  Fortunately I didn't have to deactivate anything on the Adobe side, just needed to have a new destination for everything.

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Participant ,
Jun 10, 2018 Jun 10, 2018

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Searching the forums said I need to log into Business Catalyst and update the records there.  Problem is that I can't login and I can't reset my password because the email I used is the one that I no longer have access to.

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Adobe Community Professional ,
Jun 10, 2018 Jun 10, 2018

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Who was your email provider?

Gmail is free.  You can create a new email at anytime.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Jun 10, 2018 Jun 10, 2018

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I am assuming you have continued to pay for your domain name, (if paid for) ?

If you have the first thing to do is to check your MX record -

https://mxtoolbox.com

If the check does point to Adobes BC servers, then contact Adobes customer support. If it points to another server, or no server, then contact Domain.com.

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Participant ,
Jun 10, 2018 Jun 10, 2018

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Got it working.  I pointed my domain to a wordpress blog (which I had intended to do anyway).  Once that took effect, I updated the MX records on wordpress to point to domain.com for email.  Fortunately I didn't have to deactivate anything on the Adobe side, just needed to have a new destination for everything.

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