Membership expired

New Here ,
Nov 09, 2020

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Hi

I can't log in my muse :

Bez nazwy-1.jpg

when I click  try again this window pops up

Bez nazwy-1 kopia.jpg

 when click continue, back to the first window

Any idea how to run Muse ?

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1 Correct Answer

Adobe Community Professional , Nov 10, 2020
fotoroeder Adobe Community Professional , Nov 10, 2020
Exactly like I "say" - 1. is the one who is responsible. 4 and 5 only if you are a fully CC subscriber. From Adobe noone will ever come back - there are only some forum members and former muse users - no adobe employee. Are you a full CC Member? Do you have a full CC subscription? There´s no other way to use muse.   Kind Regards, Uwe

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Adobe Community Professional ,
Nov 09, 2020

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Works only with the full and paid CC subscription.

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New Here ,
Nov 10, 2020

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not exactly, as you can see bellow:

https://helpx.adobe.com//muse/kb/adobe-muse-end-of-service.html

especially point 1,4,5 in faq section:

1.

Wojtek_Wojtek_0-1604995345005.png

4.

Wojtek_Wojtek_1-1604995373548.png

5.

Wojtek_Wojtek_2-1604995404315.png

Is there anybody from Adobe who can help me ? Support via chat on line can't. They send me here.

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Adobe Community Professional ,
Nov 10, 2020

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Exactly like I "say" - 1. is the one who is responsible. 4 and 5 only if you are a fully CC subscriber.

From Adobe noone will ever come back - there are only some forum members and former muse users - no adobe employee.

Are you a full CC Member? Do you have a full CC subscription? There´s no other way to use muse.

 

Kind Regards,

Uwe

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Adobe Community Professional ,
Nov 14, 2020

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"Is there anybody from Adobe who can help me?"

No because Muse is discontinued and no longer supported.

 

If you're on a Teams/Enterprise plan, please contact your IT dept for assistance.  Your IT admin will need to create a Muse package for you.

 

If you're an individual plan member, you need to re-subscribe to a paid Creative Cloud ALL apps plan to access discontinued products like Muse and Fireworks.

https://www.adobe.com/creativecloud/plans.html

 

Failing that, Muse is no longer available.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Most Valuable Participant ,
Nov 14, 2020

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just to add, the other issue here is BC hosting which is being pulled down as we speak so if you have something hosted with Adobe BC [and want to keep it working] thhen you need to say so now!

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