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Missing images

Community Beginner ,
Sep 18, 2019

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Hi.

I have some images missing from my Muse site when viewed in a browser, but they are all showing in Muse, and in the preview. 

How can I fix the issues please?

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Missing images

Community Beginner ,
Sep 18, 2019

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Hi.

I have some images missing from my Muse site when viewed in a browser, but they are all showing in Muse, and in the preview. 

How can I fix the issues please?

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Sep 18, 2019 0
LEGEND ,
Sep 18, 2019

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  • Can you give us a link?
  • Could you please delete all unrelated pages (to reduce file size), save this .muse file under a new name, upload it to Dropbox or a similar file sharing service and post the download link here. Then we’ll have a closer look.

 

In most cases this issue arises, when images aren‘t named correctly (special characters). Please make sure, that your images file names (a) include a file extension (.jpg, .png) and (b) make no use of special characters (ö, ä, ß, /, …) or blanks.

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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Thank you. I've uploaded the two pages mostly affected: https://www.dropbox.com/preview/For%20adobe%20to%20investigate.muse?role=work

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Sep 18, 2019 0
LEGEND ,
Sep 18, 2019

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The file, which you have placed into your Dropbox aren’t accessible here.

The alert: "You have to have a Dropbox business Account to access the files."

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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All of the images were on our site yesterday, I made an update to a URL and re-published but no file extensions etc were changed. If dropbox isn't working, what else can I use please?

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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Sep 18, 2019 0
LEGEND ,
Sep 18, 2019

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You Google account wants a verification from me. They will never get it! 🙂

 Why should I contact Google and send them data?

Is it THAT difficult, to give us a working download link? We don’t need access to your Dropbox or Google Drive account, give us simply a download link of the .muse file.

Did you perhaps try CC Files, which you can access via your CC Desktop App (Tab "Files")

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Sep 18, 2019 0
Adobe Community Professional ,
Sep 18, 2019

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A Muse file isn't necessary.  Simply post a URL to your online site where images are not displaying.   It's probably related to blocked mixed content.  

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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Thank you: business-money.com. I've tried to re link the missing images. Some are now showing others are not. But all are showing in Muse before I publish?!

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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I've uploaded to Dropbox and Google drive. The URL is business-money.com. I've relinked several missing images. Some are now showing. Others are not. But the same process was followed. For the missing ones there is simply blank space. Not box and cross to show images are missing.

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Sep 18, 2019 0
Community Beginner ,
Sep 19, 2019

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Sep 19, 2019 0
LEGEND ,
Sep 18, 2019

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Yes, Nancy, I already asked this. Please feel free to read my first posting. But nevertheless: There may be  other reasons for this issue. Therefore I mentioned both ways – link and .muse file – to find the reason. But we have nothing. No link, no file … So I think, you can‘t say, that a .muse file isn‘t necessary. I know lots of reasons, why the file may reveal the reason for this problem.

 

And again, Business_Money: Your download files can’t be accessed. I tried to tell you, that we only need the link to the file not access to your Google or Dropbox accounts. Please learn, how to create a download link. Dropbox and Google  provide a user help. And: There is a file sharing possibility built into Creative Cloud. Use the "Files" tab in your CC Desktop App. But I am repeating myself …

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Sep 18, 2019 0
LEGEND ,
Sep 18, 2019

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Having a look at your link "business-money.com" we can see

  • that some images appear/disappear breakpoint-wise,
  • smaller breakpoints are completely mixed up,
  • some images shortly flash up and disappear,
  • and – what is unrelated to the issue, but nevertheless quite critical – your site called "Business Money" is not secure (no https)

That means: There is probably no server side content blocking in the game, but very likely many heavy layout issues.

In consequence we unfortunately can’t say anything without having a look at the .muse file

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Sep 18, 2019 1
Community Beginner ,
Sep 19, 2019

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We are aware of the https issue and are actually having a whole new site built. I've uploaded two of the Muse pages to Google Drive: https://drive.google.com/open?id=1K6iBHgefveBulyvEfTu809lDvfvZsYD3. Does this work ok?

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Sep 19, 2019 0
LEGEND ,
Sep 19, 2019

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It doesn’t help, if you upload your link again and again. It doesn’t work!

Try this:

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Sep 19, 2019 0
Community Beginner ,
Sep 19, 2019

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You advised that the Dropbox link didn't work. I wasn't aware that you had any problems with Google Drive. I will try again.

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Sep 19, 2019 0
Community Beginner ,
Sep 19, 2019

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Sep 19, 2019 0