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Mobile version not working with GoDaddy?

New Here ,
May 30, 2018

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I have a customer whose domains are registered with GoDaddy and I host his sites with Netfirms. I created his websites in Muse CC2018 and the desktop versions work fine but the mobile versions aren't showing up on mobile devices.

Customer's site: www.americanboardbuilders.com points to www.fullforcegraffics.com/abb/

I figure this is an issue with GoDaddy because when I'm on my phone and type in www.fullforcegraffics.com/abb/ the mobile version of the site shows up and works fine. When I type in www.americanboardbuilders.com I get the desktop version. Has anyone else had this problem? Any suggestions would be greatly appreciated!

Hey Flopspop,

The problem is because your site has been embedded in a <freameset> of your original site - http://www.fullforcegraffics.com/abb/

You can resolve this issue by simply reaching your host and ask them to remove the site from <frameset>.

Instead, ask them to put a normal redirection to your site and that should help with your issue.

Regards,

Ankush

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Mobile version not working with GoDaddy?

New Here ,
May 30, 2018

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I have a customer whose domains are registered with GoDaddy and I host his sites with Netfirms. I created his websites in Muse CC2018 and the desktop versions work fine but the mobile versions aren't showing up on mobile devices.

Customer's site: www.americanboardbuilders.com points to www.fullforcegraffics.com/abb/

I figure this is an issue with GoDaddy because when I'm on my phone and type in www.fullforcegraffics.com/abb/ the mobile version of the site shows up and works fine. When I type in www.americanboardbuilders.com I get the desktop version. Has anyone else had this problem? Any suggestions would be greatly appreciated!

Hey Flopspop,

The problem is because your site has been embedded in a <freameset> of your original site - http://www.fullforcegraffics.com/abb/

You can resolve this issue by simply reaching your host and ask them to remove the site from <frameset>.

Instead, ask them to put a normal redirection to your site and that should help with your issue.

Regards,

Ankush

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May 30, 2018 0
Adobe Community Professional ,
May 30, 2018

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Works great on my mobile. What does not "work" on your side?

On a larger breakpoint I see this, though:

Bildschirmfoto 2018-05-30 um 23.13.46.png

Check this by using the scrubber:

Bildschirmfoto 2018-05-27 um 21.02.23.png

I checked on Huawei P10.

On www.fullforcegraffics.com/abb/ there´s the T from PROMINENT in the second line which might not be intended.

Best Regards,

Uwe

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New Here ,
May 30, 2018

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Thanks for the response Uwe. My apologies, just to clarify, when I'm on my mobile device and go to www.americanboardbuilders.com instead of getting the mobile version I get the desktop version of the site. However, the www.fullforcegraffics.com/abb/ mobile version shows up just fine. So I'm wondering why the www.americanboardbuilders.com isn't showing the mobile version.

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Adobe Community Professional ,
May 30, 2018

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Like I said, both sites show up pretty well on my mobile phone.

Best Regards,

Uwe

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May 30, 2018 0
May 30, 2018

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Hey Flopspop,

The problem is because your site has been embedded in a <freameset> of your original site - http://www.fullforcegraffics.com/abb/

You can resolve this issue by simply reaching your host and ask them to remove the site from <frameset>.

Instead, ask them to put a normal redirection to your site and that should help with your issue.

Regards,

Ankush

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