MUSE 2017 keeps crashing on Launch. Wont open.

Engaged ,
Nov 02, 2016 Nov 02, 2016

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Just did a clean install of Mac OS 10.12.1 and Muse 2017.Now Muse crashes upon launch. I did multiple clean installs and same result. Adobe please help and fix this immediately. Ive also seen several users on here having the same issue.

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correct answers 1 Correct Answer

Adobe Employee , Dec 19, 2016 Dec 19, 2016
Hi everyone, Most crash issues have been fixed in the latest update. For more info, see Adobe Muse 2017.0.1 is now live. Read this first. Thanks,Preran

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Adobe Employee ,
Nov 02, 2016 Nov 02, 2016

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Hi Azzie,

This issue has been reported to us, in another thread.

Please refer to below post Re: MUSE 2017 will not start

Thanks

Kratika

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Adobe Employee ,
Nov 02, 2016 Nov 02, 2016

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Could you please try to launch the app after removing the preferences.

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Engaged ,
Nov 02, 2016 Nov 02, 2016

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exactly what preferences am I suppose to remove?

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Adobe Employee ,
Nov 02, 2016 Nov 02, 2016

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Can you try steps mentioned in thread Muse 2017 crashes as soon as I open it.   and let us know if it helps.

Thanks

Kratika

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Engaged ,
Nov 02, 2016 Nov 02, 2016

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I tried that and no success. as I mentioned before I don't have any 2015 cc files on my computer because this was a complete fresh clean install.

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New Here ,
Nov 03, 2016 Nov 03, 2016

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Hi,

after trying all different ways i decided to make a back up with Time Machine and a fresh instal of OsX Sierra. After that i reinstall Muse and the problem keeps and won't go away. Always have the same error message. Here what it look's like:

Capture d’écran 2016-11-01 à 12.46.20.png

Hope that it can help you finding a answer working because all my work is on this website.. 

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Nov 03, 2016 Nov 03, 2016

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Hello mmike00023,

Could you please post the contents of MuseLog.txt placed in your documents folder.

-Ankush

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Engaged ,
Nov 03, 2016 Nov 03, 2016

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Adobe! can you please stop asking users on this forum to try all these different things, its apparent Muse2017 has a bug. Just push out a update to fix the issue. We the users should not have to navigate to our library folder and delete a file and then delete another file etc... it should just work. several users are experiencing the same issues.

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

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As a workaround you can open muse while pressing shift key, as mentioned in https://forums.adobe.com/message/9110581#9110581

Thanks

Kratika

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Engaged ,
Nov 04, 2016 Nov 04, 2016

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Guys, this does not work for me, just like it doesn't work for some other users. it still crashes immediately . Adobe, please fix this.

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LEGEND ,
Nov 04, 2016 Nov 04, 2016

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Sounds very strange, but try this a temporary workaround:

Start Muse and immediately put a different, already running application into the foreground, so that Muse continues starting in the background. Here, this procedure works fine (on Windows and macOS), and Muse doesn't crash.

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Nov 03, 2016 Nov 03, 2016

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Our apologies for all the trouble, please try to run Muse as a workaround suggested by Kratika.

Meanwhile, we are doing our research to get in depth of the issue, and fix it asap.

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New Here ,
Nov 04, 2016 Nov 04, 2016

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Hi,

did it but nothing changed.

BUT Holding the Shift Key when opening Muse worked for me.

I hope that it will also work in the futur.

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Engaged ,
Nov 04, 2016 Nov 04, 2016

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With all due respect Mac_heibu, if I need to do all of that to get this app to work, I rather not do it at all. I don't want to be in the middle of working and this app crashes on me. I can't take that risk. Adobe just needs to fix.

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LEGEND ,
Nov 05, 2016 Nov 05, 2016

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Of course the Muse team has to fix this, and they certainly will. But it would be fine to have a workaround, until this has happened. Starting Muse in the background does help here without any exception (not so pressing the shift key during startup).

Apart of that: What do you mean with "I don't want to be in the middle of working and this app crashes on me"? You told us in your initial posting, that "Muse crashes on launch"?

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Engaged ,
Nov 06, 2016 Nov 06, 2016

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Yes. Muse crashes during launch and your suggestion didn't work for me. But I'm saying if I happen to actual get it to open, who know if it's going to crash while I'm working.

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LEGEND ,
Nov 06, 2016 Nov 06, 2016

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And you dare to work with any application in the market? Every app may crash during work …

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Engaged ,
Nov 07, 2016 Nov 07, 2016

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mac_heibu​ yes this is true, but the same can be said about Hard Drives right? all hard drives will eventually fail, but if I bought a new hard drive and as soon as I plugged it in, and it started clicking, and dismounting out the gate would you still use that hard drive during a project? of course not. So same applies for Muse 2017. If it crashes out the gate, why would I dare use it on a project. Thats all I'm saying. Adobe just needs to fix it, instead of suggesting all these workarounds that may or may not work, as in my case and so many others,don't work.

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Adobe Employee ,
Nov 07, 2016 Nov 07, 2016

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Hi Azzie,

Please try this workaround if it works for you:

Muse should not be in Focus while launching (e.g. click Finder right after launching Muse, until it successfully launches).

Thanks

Kratika

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New Here ,
Nov 13, 2016 Nov 13, 2016

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Thanks, this worked for me and I'm happy to use this workaround for a while.  Can you say when the issue will be fixed?

Thanks 🙂

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Adobe Employee ,
Nov 13, 2016 Nov 13, 2016

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Hi

Please download the beta build from below link which fixes this issue.
Adobe Muse Private Beta Program

Thanks
Kratika

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Adobe Employee ,
Nov 14, 2016 Nov 14, 2016

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Participation in the Muse Prerelease Program is under a Non-Disclosure Agreement. All discussion of the beta builds and beta program should be limited to the private http://museprerelease.com forum.

For others reading this thread, the Adobe Muse Prerelease Program is available to all active subscribers who can accept the terms of the Non-Disclosure Agreement. You can join by going to http://museprerelease.com

The prerelease build installs along side the shipping build. The two don't have any overlap.

Adobe Muse CC FAQ

Thanks,

Sanjit

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Adobe Employee ,
Dec 19, 2016 Dec 19, 2016

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Hi everyone,


Most crash issues have been fixed in the latest update. For more info, see Adobe Muse 2017.0.1 is now live. Read this first.

Thanks,

Preran

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New Here ,
Jun 06, 2017 Jun 06, 2017

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My crashing is new.  Can you help?

Josephine

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