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Muse 2018.1.1 wont keep crashing on launch (without error message)

Community Beginner ,
Jan 25, 2020

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Hey guys,

I bought a new computer (see specs).

I'm trying to install MUSE ASAP as I'm starting a new project.
Unfortunately, the app won't start as you can see in the enclosed pictures.

It launches, and just disappear after the grey screen...without any notification.

I tried to reset, adobe creative cloud. I downloaded all the other updates of the apps (2017 and co...)

I also tried to delete everything from another administrator account and reinstall it, but it's still not working.
Any idea on what I should do?

Thanks!
1.PNG2.PNG3.PNG

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Bugs, Download and install, Error, How to, Product issue

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Muse 2018.1.1 wont keep crashing on launch (without error message)

Community Beginner ,
Jan 25, 2020

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Hey guys,

I bought a new computer (see specs).

I'm trying to install MUSE ASAP as I'm starting a new project.
Unfortunately, the app won't start as you can see in the enclosed pictures.

It launches, and just disappear after the grey screen...without any notification.

I tried to reset, adobe creative cloud. I downloaded all the other updates of the apps (2017 and co...)

I also tried to delete everything from another administrator account and reinstall it, but it's still not working.
Any idea on what I should do?

Thanks!
1.PNG2.PNG3.PNG

TOPICS
Bugs, Download and install, Error, How to, Product issue

Views

595

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Jan 25, 2020 0
Adobe Community Professional ,
Jan 25, 2020

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May I ask how long did you wait? To me it looks like the starting screen from muse - but as you did no projects with it so far on this computer with this app, there´s no projcet listed - I just guess.

Did you try to start with a new project? Did you try to open a already existing project?

 

Kind Regards,

Uwe

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Jan 25, 2020 0
Community Beginner ,
Jan 25, 2020

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"To me, it looks like the starting screen from muse " Indeed it is! 
But it crashes by itself after 2s... I tried to open an existing file from another Hardisk. It crashes at the same moment...

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Jan 25, 2020 0
Adobe Community Professional ,
Jan 25, 2020

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Does this happen to Muse only or does this happen to all CC-Apps?

 

Uwe

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Jan 25, 2020 0
Community Beginner ,
Jan 25, 2020

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Only Muse...

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Jan 25, 2020 0
Adobe Community Professional ,
Jan 25, 2020

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You may need some help via sharing your computer to Adobe Support, I`m afraid. This could only happen from Monday, unfortunately. No way for me to help except all you did already. Sorry …

 

Kind Regards,

Uwe

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Jan 25, 2020 1
Community Beginner ,
Jan 25, 2020

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Ok thanks, and how can I do this?

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Jan 25, 2020 0
Adobe Community Professional ,
Jan 25, 2020

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Depends on your country - click Support - keep on …

Bildschirmfoto 2020-01-25 um 19.37.42.png

 

 

Kind Regards,

Uwe

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Jan 25, 2020 1
New Here ,
Sep 22, 2020

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Did you every solve this issue? I have the same problem!

 

Thanks

W

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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In case you missed the announcement about Muse

https://community.adobe.com/t5/muse/important-announcement-support-for-adobe-muse-ends-today/td-p/11...

Nobody should be using Muse for new projects.  Muse sites are already starting to fail because the software hasn't been updated in over 2 years.

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 22, 2020 0