the error message when I open Muse program from CC :
Any idea on what I should do?
Does Muse exit, when you start it, without opening a document?
Muse does exit without opening itself
Muse works the same way -- that is, it does not work -- with other versions too
If you start Muse not by double clicking a document, and it exits during startup, the issue seems to be Muse-- and not document related.
If you are on a Mac, I’d try this:
I am on PC (Windows 10), not on Mac;
What I should do?
"When are you facing such issue, does it also happen with a new file?
It might also happen because of preferences.
Please try the following steps see if any of them works.
Solution 1: Reset Preferences
Now try to launch Muse and check if it works
Solutions 2: Uninstall and Reinstall
Uninstall Muse from Creative Cloud application
During the process please click "Yes Remove Preferences"
Once Muse is uninstalled and reinstall it and try to launch"
By the way: Are you sure, that Muse doesn’t try to load an – eventually corrupt – file, when you launch it?
We met a sililar issue only once since this forum exists: Look here!
Unfortunately, neither method helped me.
The exiting error remains by change account and by reset preferences with both solution.
If I turn off the internet, the Muse works but without the internet I can't update my site with changes.
Muse doesn’t try to load an file, it try to load only itself.
If it works without intenet connection at startup, it should continue working, when you connect to the internet after starting Muse.
thanks, it works.
Although I wouldn't expect Adobe to force such methods.
There is a known conflict with Windows Internet connection and Muse on startup. Disconnecting from the Internet before you launch Muse is the only solution. Don't expect a fix for this because Muse is End of Life. Product support ends on March 26.