Muse 2018 crashes on start up

[Beeky123]

Now i know that Muse is done and dusted but I still need to service my own site and hoped that i could still do this.

Up until a couple of weeks ago Muse was fine than it just stopped. It simply crashes whenever I try to start it up?

any ideas anyone?

[Nancy OShea]

If you're on Windows 10, try disconnecting from the Internet BEFORE you launch Muse.

Another possibility is a missing or corrupted DLL file. Open Windows Event Viewer (Google it) to find out which faulting module is causing Muse to crash.  It might be something as simple as a bad graphics driver. 

[Nancy OShea]

I forgot to ask an important question.  Do you have a PAID Creative Cloud ALL Apps plan?  I ask because you cannot access Muse without one. 

[Beeky123]

Hi Nancy

Thanks for your response.

Ihave full CC access running a brand new Imac.

Muse was litterally working a couple of weeks ago now simply crases on start up. 

Thanks

W