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Muse 2018 crashes on start up

New Here ,
Sep 21, 2020

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Now i know that Muse is done and dusted but I still need to service my own site and hoped that i could still do this.

 

Up until a couple of weeks ago Muse was fine than it just stopped. It simply crashes whenever I try to start it up?

 

any ideas anyone?

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Muse 2018 crashes on start up

New Here ,
Sep 21, 2020

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Now i know that Muse is done and dusted but I still need to service my own site and hoped that i could still do this.

 

Up until a couple of weeks ago Muse was fine than it just stopped. It simply crashes whenever I try to start it up?

 

any ideas anyone?

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Sep 21, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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If you're on Windows 10, try disconnecting from the Internet BEFORE you launch Muse.

 

Another possibility is a missing or corrupted DLL file. Open Windows Event Viewer (Google it) to find out which faulting module is causing Muse to crash.  It might be something as simple as a bad graphics driver. 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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I forgot to ask an important question.  Do you have a PAID Creative Cloud ALL Apps plan?  I ask because you cannot access Muse without one. 

 

Nancy O'Shea, ACP
Alt-Web.com

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Sep 23, 2020 0
Beeky123 LATEST
New Here ,
Sep 24, 2020

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Hi Nancy

 

Thanks for your response.


Ihave full CC access running a brand new Imac.

Muse was litterally working a couple of weeks ago now simply crases on start up. 


Thanks

W

 

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Sep 24, 2020 0