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Muse becomes unresponsive

Community Beginner ,
Jul 11, 2017 Jul 11, 2017

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So I've worked in Muse for years now, nothing really major as far as problems. I'm developing a website currently for a client of mine. I got the website up and running and she wanted a few changes to it. I then reopen the file, and Muse kept giving me the warning about preview failed. I tried all the steps of thing I could find throughout the form, clearing caches, uninstalling/reinstalling, "cleaning" Muse out, deleting muse files in library. Still nothing.

Here's the weird part. Muse opens, if I'm editing the master file, then it's working file. If I edit the "Home" page, change between break points thats when it becomes extremely slow/ unresponsive. I'm assuming that maybe it has something to do with the "Home" page somehow? I do have some assets missing, but went through and deleted them. Problem still kept on. I've pretty much tried everything I could think of, or have found online. It's now freezing at the loading data box, that shows a loading bar. Then I have to force quit it because it doesn't want to budge out of the loading sequence. There is also a few font's that are not able to load because of typekit or some reason like that. So Idk what to do. Any help would be much appreciated!

I am on a iMac running the latest version of Muse, on macOS Sierra 10.12.5

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correct answers 1 Correct answer

Jul 11, 2017 Jul 11, 2017

Hi,

I have had a look at your site and found that it kinda freezes when I switch to smaller breakpoints.

I found that after changing the breakpoint's size on your home page same as of your master page, then it works as expected.

For deleting and adding the breakpoints I right clicked on the breakpoint bar and used add/delete breakpoint option.

Here is the version of your site which I have fixed so you can compare and replicate the settings - Adobe Creative Cloud.

Hope this helps.

Regards,

Ankush

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LEGEND ,
Jul 11, 2017 Jul 11, 2017

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Did you try yesterday’s bug fix release 2017.0.4.8? Maybe your problems are related to a bug, involving the vimeo/YouTube widget. This bug is resolved with the new version.

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Jul 11, 2017 Jul 11, 2017

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Hey lilmo21000,

Thanks for the detailed description of your issue which says that "Muse freezes while working on the home page of a particular file".

Adding to what Günter Heißenbüttel has suggested, can you try one more step just to see if there is an issue with a single home page or the complete site.

Copy all the objects from the home page of your current site (ctrl/cmd + A)  > create a new page > go to home page > right click > choose paste and create breakpoints option.

Please try working on this file and let us know how it goes working.

Regards,

Ankush

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Community Beginner ,
Jul 11, 2017 Jul 11, 2017

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Thanks for the quick reaponse, I was trying to do this but can't seem to even be able to load the page. It starts checking preview connection then freezes and crashes. I also do not have any youtube/Vimeo widgets anywhere on the website.

Coyld I just duplicate the home page? Would that be similar To copy and pasting?

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Jul 11, 2017 Jul 11, 2017

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Can you create a separate copy of just your home page and master page attached to it?

Then share it with us via Dropbox or CC so we can try having a closer look into your issue.

Regards,

Ankush

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Community Beginner ,
Jul 11, 2017 Jul 11, 2017

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I made duplicates of the page, opened the page, and it still gave me a preview failure.

Now as I previously stated the master page works but the home page itself just keeps crashing.

I can't link the one I made the duplicates in cause it crashes before I'm able to save it. Here's the original though.

Adobe Creative Cloud https://adobe.ly/2uf0dam

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Jul 11, 2017 Jul 11, 2017

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Hi,

I have had a look at your site and found that it kinda freezes when I switch to smaller breakpoints.

I found that after changing the breakpoint's size on your home page same as of your master page, then it works as expected.

For deleting and adding the breakpoints I right clicked on the breakpoint bar and used add/delete breakpoint option.

Here is the version of your site which I have fixed so you can compare and replicate the settings - Adobe Creative Cloud.

Hope this helps.

Regards,

Ankush

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Community Beginner ,
Jul 11, 2017 Jul 11, 2017

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Now that you mention it, this entire issue did start to happen when I created a new break point. Which breakpoint did you delete or edit?

Thank you that version you did works flawlessly!

Thanks for the help and reviewing the file!

Nathan

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Jul 11, 2017 Jul 11, 2017

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Hey Glad that it works.

So the summery of my solution is:

1) deleted 571, 673px breakpoints.

2) Went to the Master page and added 670px breakpoint

3) Came back to home page and added breakpoints at 550 and 670px

This is what I did to resolve the issue

Cheers,

Ankush

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Community Beginner ,
Jul 11, 2017 Jul 11, 2017

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Awesome thank you a bunch! I literally tried everything I could think of all day yesterday, and now I was able to make the changes to the site I needed to. Thanks again!

Nathan

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Explorer ,
Sep 12, 2017 Sep 12, 2017

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LATEST

I'm running the latest version of Muse and every time I try and preview my page the program becomes unresponsive. It can take about 5 minutes for it to come back and preview my page. This only started happening with the latest version of Muse.

I'm running Windows 7 and have a very high spec PC, so not sure why this is happening.

Thanks

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