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Muse 'Can't download the replacing image' problem !

New Here ,
Aug 26, 2017

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Hello,

I am trying to fix this problem for a long time but i still didn't solve it.

I made a website for a client, he uses the muse online editor to change text and images.

But when I have to make a change to the design, I open the site in muse and get a pop-up with 'their have been made changes in the muse online editor', so I sync my website with the site the has been modified from the online editor. And here comes the problem, it syncs all the modified text but when he tries to sync the images i get a pop-up saying 'Can't download the replacing image', so every time I need to make some changes to the design his photos that he replaced are gone.

Is there any way i can solve this problem ?

On this picture you see that he can't replace a image, in this case one picture. But it happens with al the images he replaces with the muse online editor.

Schermafbeelding 2017-08-27 om 01.49.09.png

It looks like an issue in the backend which can be checked better by IBE support team.

I suggest you getting in touch with them as mentioned here - Adobe® Muse™ In-Browser Editing Support

Regards,

Ankush

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Muse 'Can't download the replacing image' problem !

New Here ,
Aug 26, 2017

Copy link to clipboard

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Hello,

I am trying to fix this problem for a long time but i still didn't solve it.

I made a website for a client, he uses the muse online editor to change text and images.

But when I have to make a change to the design, I open the site in muse and get a pop-up with 'their have been made changes in the muse online editor', so I sync my website with the site the has been modified from the online editor. And here comes the problem, it syncs all the modified text but when he tries to sync the images i get a pop-up saying 'Can't download the replacing image', so every time I need to make some changes to the design his photos that he replaced are gone.

Is there any way i can solve this problem ?

On this picture you see that he can't replace a image, in this case one picture. But it happens with al the images he replaces with the muse online editor.

Schermafbeelding 2017-08-27 om 01.49.09.png

It looks like an issue in the backend which can be checked better by IBE support team.

I suggest you getting in touch with them as mentioned here - Adobe® Muse™ In-Browser Editing Support

Regards,

Ankush

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Aug 26, 2017 0
Aug 28, 2017

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It looks like an issue in the backend which can be checked better by IBE support team.

I suggest you getting in touch with them as mentioned here - Adobe® Muse™ In-Browser Editing Support

Regards,

Ankush

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Aug 28, 2017 0
Community Beginner ,
Nov 27, 2017

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Hi,

Same problem here. Did the IBE team give a solution?

If there is such a team.....

Regards, Ivo

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Nov 27, 2017 0