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How to cope?
(ME: MUSE user since first release)
At 1:55 PM this afternoon in the midst of a SAVE, Muse CC 2017.0.4.8 gave an ‘error message that Muse had to unexpectedly quit’.
I had been saving all day, as I know to do this. In fact a save had been done less than 10 minutes prior. Muse CC has a tendency to hang and crash. This would be simple to tend to, as I had only been editing a section of text; just go back in after re-starting...I thought.
So I re-started Muse CC. It failed to open the file. Oh my goodness. I rebooted the workstation. I again re-started Muse CC. Although it will open other files, it will NOT open the very project I was working on when the program gave the error warning and closed on me.
Here is the message Muse CC gives when trying to open the project:
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“This Adobe Muse site cannot be opened, no records in main.active table”
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The site is currently running 'live' on my demo web server (I can share with troubleshooting team) and is in the final hours of a 10-day build. I did contact Adobe via chat, asking for a customer service technical representative on this matter today…now. It is for business. The site is only hours from launch and there must be a solution.
URGENT
I can and will share the files I have to get this resolved.
On Adobe chat in the 2:00pm hour I was asked for and shared the MUSE.LOG file and the file named “SHL-3.0.2” which is the Muse site file that failed during save along with a Windows 10 System screen capture.
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I do have the files that are running on the C-panel, and have downloaded them to share if needed. It is everything that is on the web. Although I can open it in Dreamweaver, doing further edits could be impossible. I was still in the process of completing a last batch of images in a slideshow composition, and then to edit each breakpoint as usual.
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The crux is that the most recent-alternate-build under another name dates 5 days and 50 hours of work ago. I do not have a way or have the time to re-create the past week of work for launch Wednesday evening (tomorrow).
Any assist would be amazing.
...
So here is an idea I tried but did not find success in...
Open the same basic MUSE site (earlier build) and make it just like the one that got messed up. But only re-create the final page I was finishing, having it be the only page in the site; then export to HTML. On it's own uploading that single page to the C-panel with the rest of the site....and...
What I found was that it does not inherit the scripting or manifest of the site, so is interpreted as texts with no images or CSS with a semblance of the menu- but wrong. Hey I tried.
Has anyone found a way to do something like this?
Thank you, Jeffery
I would load the last backup of the Muse file and get started... sorry Jeffery
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I would load the last backup of the Muse file and get started... sorry Jeffery