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Muse CC 2017.0.4.8 ‘error message that Muse had to unexpectedly quit’ in the midst of a SAVE

Participant ,
Oct 17, 2017

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How to cope?

(ME: MUSE user since first release)

At 1:55 PM this afternoon in the midst of a SAVE, Muse CC 2017.0.4.8 gave an ‘error message that Muse had to unexpectedly quit’.

I had been saving all day, as I know to do this.  In fact a save had been done less than 10 minutes prior.  Muse CC has a tendency to hang and crash.  This would be simple to tend to, as I had only been editing a section of text; just go back in after re-starting...I thought.

So I re-started Muse CC. It failed to open the file.  Oh my goodness.  I rebooted the workstation.  I again re-started Muse CC.  Although it will open other files, it will NOT open the very project I was working on when the program gave the error warning and closed on me.

Here is the message Muse CC gives when trying to open the project:

.

“This Adobe Muse site cannot be opened, no records in main.active table”

.

The site is currently running 'live' on my demo web server (I can share with troubleshooting team) and is in the final hours of a 10-day build.  I did contact Adobe via chat, asking for a customer service technical representative on this matter today…now.  It is for business.  The site is only hours from launch and there must be a solution.

URGENT

I can and will share the files I have to get this resolved.

On Adobe chat in the 2:00pm hour I was asked for and shared the MUSE.LOG file and the file named “SHL-3.0.2” which is the Muse site file that failed during save along with a Windows 10 System screen capture.

.

I do have the files that are running on the C-panel, and have downloaded them to share if needed. It is everything that is on the web. Although I can open it in Dreamweaver, doing further edits could be impossible.  I was still in the process of completing a last batch of images in a slideshow composition, and then to edit each breakpoint as usual.

.

The crux is that the most recent-alternate-build under another name dates 5 days and 50 hours of work ago.  I do not have a way or have the time to re-create the past week of work for launch Wednesday evening (tomorrow).

Any assist would be amazing.

...

So here is an idea I tried but did not find success in...

Open the same basic MUSE site (earlier build) and make it just like the one that got messed up.  But only re-create the final page I was finishing, having it be the only page in the site; then export to HTML.  On it's own uploading that single page to the C-panel with the rest of the site....and...

What I found was that it does not inherit the scripting or manifest of the site, so is interpreted as texts with no images or CSS with a semblance of the menu- but wrong.   Hey I tried.

Has anyone found a way to do something like this?

Thank you, Jeffery

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

I would load the last backup of the Muse file and get started... sorry Jeffery

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Muse CC 2017.0.4.8 ‘error message that Muse had to unexpectedly quit’ in the midst of a SAVE

Participant ,
Oct 17, 2017

Copy link to clipboard

Copied

How to cope?

(ME: MUSE user since first release)

At 1:55 PM this afternoon in the midst of a SAVE, Muse CC 2017.0.4.8 gave an ‘error message that Muse had to unexpectedly quit’.

I had been saving all day, as I know to do this.  In fact a save had been done less than 10 minutes prior.  Muse CC has a tendency to hang and crash.  This would be simple to tend to, as I had only been editing a section of text; just go back in after re-starting...I thought.

So I re-started Muse CC. It failed to open the file.  Oh my goodness.  I rebooted the workstation.  I again re-started Muse CC.  Although it will open other files, it will NOT open the very project I was working on when the program gave the error warning and closed on me.

Here is the message Muse CC gives when trying to open the project:

.

“This Adobe Muse site cannot be opened, no records in main.active table”

.

The site is currently running 'live' on my demo web server (I can share with troubleshooting team) and is in the final hours of a 10-day build.  I did contact Adobe via chat, asking for a customer service technical representative on this matter today…now.  It is for business.  The site is only hours from launch and there must be a solution.

URGENT

I can and will share the files I have to get this resolved.

On Adobe chat in the 2:00pm hour I was asked for and shared the MUSE.LOG file and the file named “SHL-3.0.2” which is the Muse site file that failed during save along with a Windows 10 System screen capture.

.

I do have the files that are running on the C-panel, and have downloaded them to share if needed. It is everything that is on the web. Although I can open it in Dreamweaver, doing further edits could be impossible.  I was still in the process of completing a last batch of images in a slideshow composition, and then to edit each breakpoint as usual.

.

The crux is that the most recent-alternate-build under another name dates 5 days and 50 hours of work ago.  I do not have a way or have the time to re-create the past week of work for launch Wednesday evening (tomorrow).

Any assist would be amazing.

...

So here is an idea I tried but did not find success in...

Open the same basic MUSE site (earlier build) and make it just like the one that got messed up.  But only re-create the final page I was finishing, having it be the only page in the site; then export to HTML.  On it's own uploading that single page to the C-panel with the rest of the site....and...

What I found was that it does not inherit the scripting or manifest of the site, so is interpreted as texts with no images or CSS with a semblance of the menu- but wrong.   Hey I tried.

Has anyone found a way to do something like this?

Thank you, Jeffery

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

I would load the last backup of the Muse file and get started... sorry Jeffery

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Oct 17, 2017 0
Most Valuable Participant ,
Oct 17, 2017

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I would load the last backup of the Muse file and get started... sorry Jeffery

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