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Muse CC 2018 bugs?

Explorer ,
Nov 08, 2017

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Don't know if this is the right sub-forum to post about this but here goes.

So I've updated my Muse to CC 2018 about two weeks ago and there are two annoying behaviours that happen:

1. There is no start screen dock after launching Muse. The kind that has options as to what recent file to open, or if i want to start a new project etc.

2. My CC Libraries do not load at all in the CC Libraries window. Also when clicking on the 4 small lines in the top-right nothing happens...

Please find below screenshots of both problems.

Thanks in advance for any help.
Screen Shot 2017-11-08 at 10.38.21.pngScreen Shot 2017-11-08 at 10.37.57.png

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Correct answer by Ussnorway | Most Valuable Participant

did you change the app langage from something else (English International perhaps) to English US or is there any rollback software like Acronis backup?

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Muse CC 2018 bugs?

Explorer ,
Nov 08, 2017

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Don't know if this is the right sub-forum to post about this but here goes.

So I've updated my Muse to CC 2018 about two weeks ago and there are two annoying behaviours that happen:

1. There is no start screen dock after launching Muse. The kind that has options as to what recent file to open, or if i want to start a new project etc.

2. My CC Libraries do not load at all in the CC Libraries window. Also when clicking on the 4 small lines in the top-right nothing happens...

Please find below screenshots of both problems.

Thanks in advance for any help.
Screen Shot 2017-11-08 at 10.38.21.pngScreen Shot 2017-11-08 at 10.37.57.png

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Correct answer by Ussnorway | Most Valuable Participant

did you change the app langage from something else (English International perhaps) to English US or is there any rollback software like Acronis backup?

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Nov 08, 2017 0
Nov 08, 2017

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Hey nike-kid,

Can you please check the install location defined your CCDA as shown below?

Screenshot_1.png  Screenshot_2.png

Please check and let me know so I can suggest the nest course of action.

Regards,

Ankush

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Nov 08, 2017 0
Explorer ,
Nov 08, 2017

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Hi Ankush

It seems it's installed in the "default location".

Screen Shot 2017-11-08 at 22.46.52.png

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Nov 08, 2017 0
Nov 08, 2017

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Hi,

I need to collect few logs from your machine, however before that you will have to make few edits in your system.

looks like we need to set the logLevel to 6(currently it is 1).

The LogLevelkey can be updated at the following location (The application should be restarted for the log level changes to take effect):

Win: HKEY_CURRENT_USER/Software/Adobe/CSXS.8/LogLevel(from the Registry Editor)
Mac OS X: /Users/<username>/Library/Preferences/com.adobe.CSXS.8.plist/LogLevel(modify using a plist editor).

Now please find the below mentioned fies which can be accessed through the following paths:

Windows:

“C:\Users\username\AppData\Local\Temp”.

Files:

CEP8-Muse.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.txt

Mac:

/Users/username/Library/Logs/CSXS

Files:

CEP8-MUSE.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.log  

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.log.

You may zip the file and send  the attachment to me at ankrao(at)adobe(dot)com.

Regards,

Ankush

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Nov 08, 2017 1
Most Valuable Participant ,
Nov 08, 2017

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did you change the app langage from something else (English International perhaps) to English US or is there any rollback software like Acronis backup?

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Nov 08, 2017 1
Preran LATEST
Adobe Employee ,
Nov 10, 2017

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Did the above solutions help you? Do you need further assistance?

Thanks,

Preran

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Nov 10, 2017 0