Muse CC 2018 extremely slow

[frankd15256748]

I have noticed that it takes a while to "select all", open pages, move text boxes around my pages. It also crashes quite a bit. I just upgraded the RAM on my iMac and it is still extremely slow. Hoping someone can help. Thank you

[ankushr40215001 · Accepted solution]

Hello frankd,

Apologies to find you on this issue.

It might also happen because of preferences.

Please try the following steps see if any of them works.

Solution 1: Reset Preferences

• Make sure Adobe Muse is not open.

For Windows:

• Go to the following path in Windows Explorer. C:\Users\<user_name>\AppData\Roaming
• (Replace <user_name> with your username)
• Look for a folder named as "com.adobe.AdobeMuseCC.VERSION" and rename it to "com.adobe.AdobeMuseCC.VERSION_old"

For MAC:

• Go to Following location ~/Library/Preferences
• Rename the following folder by adding "_old" at the end of them
• com.adobe.AdobeMuseCC.VERSION and AdobeMuse

Now try to launch Muse and check if it works

Solutions 2: Uninstall and Reinstall

Uninstall Muse from Creative Cloud application

During the process please click "Yes Remove Preferences"

Once Muse is uninstalled and reinstall it and try to launch.

Regards,

Ankush