• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Muse cc 2018 Lightbox comp no longer scrolls

Community Beginner ,
Oct 22, 2017 Oct 22, 2017

Copy link to clipboard

Copied

Hey guys,

Need some help why the lightbox comp no longer scrolls. I saw the same thing happen when the Muse 2017 CC was rolled out. I downgraded to Muse 2017 and it works fine again. Maybe I shouldn't have upgraded so soon?

Nice for Adobe to give the choice to downgrade in case of concerns like this. But, they set the hype. I got stoked with the upgrade and then - meh.

Hope a fix comes very soon. 2017 wasn't so bad. I hoped the 2018 version made it better.

Regards,

Ria

Views

392

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Oct 23, 2017 Oct 23, 2017

Hey Ria,

Thanks for reporting this.

This bug was reported during Muse CC 2017.1 and it is still active.

However, we will notify our development team about this so this can be considered for the fix in upcoming updates.

Also, we are in discussion with our Creative Could team regarding rolling back to subversions.

Will update you accordingly,

Regards,

Ankush

Votes

Translate

Translate
Adobe Employee ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

From what I hear, this is a known issue in the latest update seen especially on Hi DPI devices, expected to be fixed in a future update. I have asked my colleague Ankush to update this post with more info.

Thanks,

Preran

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hey Ria,

Thanks for reporting this.

This bug was reported during Muse CC 2017.1 and it is still active.

However, we will notify our development team about this so this can be considered for the fix in upcoming updates.

Also, we are in discussion with our Creative Could team regarding rolling back to subversions.

Will update you accordingly,

Regards,

Ankush

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

Thanks Ankush and Preran.

Hope to get a fix/update for this along with other Muse users.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2017 Nov 05, 2017

Copy link to clipboard

Copied

Hi Ankush, I'm having the same Lightbox issue as Ria. Any update on when there will be a bug fix?

Thank you,

Sandra

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 05, 2017 Nov 05, 2017

Copy link to clipboard

Copied

LATEST

Sandra,

Roll back to 2017 version of Muse. Mine worked when I downgraded. So far, 2017 and 2018 do not have that much of a difference. But right now 2017 seems more stable than the 2018.

Ria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines