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Muse cc 2018 Lightbox comp no longer scrolls

Community Beginner ,
Oct 22, 2017

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Hey guys,

Need some help why the lightbox comp no longer scrolls. I saw the same thing happen when the Muse 2017 CC was rolled out. I downgraded to Muse 2017 and it works fine again. Maybe I shouldn't have upgraded so soon?

Nice for Adobe to give the choice to downgrade in case of concerns like this. But, they set the hype. I got stoked with the upgrade and then - meh.

Hope a fix comes very soon. 2017 wasn't so bad. I hoped the 2018 version made it better.

Regards,

Ria

Hey Ria,

Thanks for reporting this.

This bug was reported during Muse CC 2017.1 and it is still active.

However, we will notify our development team about this so this can be considered for the fix in upcoming updates.

Also, we are in discussion with our Creative Could team regarding rolling back to subversions.

Will update you accordingly,

Regards,

Ankush

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Muse cc 2018 Lightbox comp no longer scrolls

Community Beginner ,
Oct 22, 2017

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Hey guys,

Need some help why the lightbox comp no longer scrolls. I saw the same thing happen when the Muse 2017 CC was rolled out. I downgraded to Muse 2017 and it works fine again. Maybe I shouldn't have upgraded so soon?

Nice for Adobe to give the choice to downgrade in case of concerns like this. But, they set the hype. I got stoked with the upgrade and then - meh.

Hope a fix comes very soon. 2017 wasn't so bad. I hoped the 2018 version made it better.

Regards,

Ria

Hey Ria,

Thanks for reporting this.

This bug was reported during Muse CC 2017.1 and it is still active.

However, we will notify our development team about this so this can be considered for the fix in upcoming updates.

Also, we are in discussion with our Creative Could team regarding rolling back to subversions.

Will update you accordingly,

Regards,

Ankush

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Oct 22, 2017 0
Adobe Employee ,
Oct 23, 2017

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From what I hear, this is a known issue in the latest update seen especially on Hi DPI devices, expected to be fixed in a future update. I have asked my colleague Ankush to update this post with more info.

Thanks,

Preran

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Oct 23, 2017 1
Oct 23, 2017

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Hey Ria,

Thanks for reporting this.

This bug was reported during Muse CC 2017.1 and it is still active.

However, we will notify our development team about this so this can be considered for the fix in upcoming updates.

Also, we are in discussion with our Creative Could team regarding rolling back to subversions.

Will update you accordingly,

Regards,

Ankush

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Oct 23, 2017 0
Community Beginner ,
Oct 24, 2017

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Thanks Ankush and Preran.

Hope to get a fix/update for this along with other Muse users.

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Oct 24, 2017 0
New Here ,
Nov 05, 2017

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Hi Ankush, I'm having the same Lightbox issue as Ria. Any update on when there will be a bug fix?

Thank you,

Sandra

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Nov 05, 2017 0
Ria_A LATEST
Community Beginner ,
Nov 05, 2017

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Sandra,

Roll back to 2017 version of Muse. Mine worked when I downgraded. So far, 2017 and 2018 do not have that much of a difference. But right now 2017 seems more stable than the 2018.

Ria

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Nov 05, 2017 1