"Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact web author."
This has been an ongoing problem through CC 2017 and still unresolved in CC 2018. The main problem is this statement shows up when other people access my sites.
When I try the workaround here: Some files on the server may be incorrect or missing
that instructs going to Library > Preferences > Adobe > Adobe Muse CC > 2018 and then Modify the <key>SuppressMissingFileError</key> value from <false/> to <true/> by opening the AppPrefs.xml file, the app Big Bang Tic-Tac-Toe opens??
How can this issue be resolved??
Yes. What´s your issue with that. This helps for sure. Did you do it? Have you been able to change it?
Thanks for the response. I downloaded the Tools Hide Message from WidgetForMuse and am stuck on the installations instruction:
After you download the file, look for "WidgetforMuse".zip in your Downloads folder. Double click on the .zip file to decompress it. You will now have a folder named after the widget.Now follow the steps below. OK
1. Launch Muse if it is not already running. OK
2. Click the Import Muse Library button in the bottom left corner of the Library panel. THIS IS WHERE I AM STUCK. I DO NOT SEE WHERE THE IMPORT MUSE LIBRARY BUTTON IS. IT SAYS “in the bottom left corner of the Library panel." WHERE IS THE LIBRARY PANEL in Muse? I see Widgets Library and CC Libraries but I don’t see the Import Muse Library button here.
3. In the Import Library Items dialog box that appears, browse to select the .mulib file in your Downloads folder, then click Open.
4. The imported Widget appears in the Library panel, ready for use in the current file. Drag/drop the widget to your project, set the options and enjoy!
To change the AppPrefs is much more stable. Why did you you choose the workaround? It´s not a real solution.
Please view my original post to understand why I wasn't able to do that.
Where did you struggle? On which OS are you working?
If you are in "Finder" you choose "Go To" and you see this in your language:
From here there are several possibilities. On my OS 12.10.6 Sierra, I have to click ALT and an additional folder – LIBRARY – appears.
In previous OS I had to clicl CMD to get this LIBRARY available.
From here you will have to follow the path as mentioned in your post.
Let me know, if that helps.
I'm Mac OS 10.13 High Sierra. Hold down Option in Finder>Go for Library. As in my original post above, Library > Preferences > Adobe > Adobe Muse CC > 2018 > AppPrefs.xml. Double click on that and the app Big Bang Tic-Tac-Toe opens (see screen shot in original post) The following code does not appear: <key>SuppressMissingFileError</key> value from <false/> to <true/>
thanks for the word. I spoke to support and they told me to ask my host to clear server cache. Fatcow said they can't do this, leaving me with no way of fixing this, other than restoring the files back a few days.
I am getting my site restored back to the day before the High Sierra upgrade. Problem is, I won't be able to make changes...was trying to update our address info. Hope Adobe can make a bug fix for this soon.
wsyneswhirld: Your problem is that simple to solve: As you have evidently no application on your machine, which is dedicated to open „.xml“ files, right click onto the „AppPrefs.xml" file and choose „Open in TextEdit".
imachrischan2 : First an explanation, why this alert exists:
If you don’t get rid of this alert, when you have cleared your browser cache, and you are sure, that really no file is missing, you may edit the file "AppPrefs.xml“:
~/Library/Preferences/Adobe/Adobe Muse CC/2018.0/appPrefs.xml
Now open your site. All should be ok now.
This is very helpful. Opening AppPrefs.xml with TextEdit solved the issue of launching the Big Bang app when double clicked on. However, after I changed false to true, when I tried to save it, I got this:
For now I Reverted. What should I do?
Thanks to Gunter and fotoroeder. Especially for the very specific and detailed instructions...it worked for me! It's difficult enough to keep people on our site but when they reach a message like that on every page, I assume they leave right away. Luckily, this persisted for only a couple of days. Shutting Muse down and creating a new file instead of editing the original seems to be key to the success.
Thank you Günter!!!
I'm getting the error message "Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author." This is happening even if I upload the entire site again - I'm now running the 2018 version of Muse – problem only happened when I upgraded to this version of Muse…this appears to be an old problem with earlier versions for some people.Why s adobe make the same mistake again? NEED THIS FIXED.
Depending on your user state (admin or normal user), you may have to enter your name and password, when deleting/copying.
Thank you Günter and fotoroeder. When I opened AppPref.xml in TextEdit, changed code to <true> andI tried to save it again, this time it just saved without the dialog window popping up. I launched Muse and opened the file and uploaded it. It still showed the "Some files on the server..." pop up. Then I uploaded it again, this time All Files, not Modified Files. The "Some files..." pop up was gone on any page. Hopefully this solves it!!
Fine, when it is working!
I believe this question is now answered!
Thanks for your detailed answer on eliminating the "files missing or incorrect" issue. I use a Mac and recently upgraded to High Sierra. I had also updated my Muse to the latest version a couple of weeks ago.
A few days ago I changed a video on one page of my site and uploaded only the modified pages. It actually uploaded everything instead of just the one modified page.
After that upload, I do not receive the error message. However, others that have visited my site previously do receive the message. We've had complaints from employees and customers in just two days.
I followed your directions to modify the .xml file, however, when opening Library > Preferences, I see that there is no Adobe file in Preferences. So, I searched the computer for a folder named "2018.0" and there is none. I also searched for "AppPref.xml" and there is none.
Any ideas on how I can fix this issue?
BTW - It also happened around a year ago when I updated to 2017. Then, the only way I could rectify the issue was to delete all files on our host server and re-upload the entire site. I see from others' comments that this doesn't seem to work for the 2018 version issue.
Anyone's help would be greatly appreciated!
Of course the file is there! Please read post 4 exactly! I m sure, you are searching in the wrong library folder. You are having at least three of them!
Please follow the instruction exactly, and you will find the correct folder. This method definitely works. Here you find a small screencast about this: https://forums.adobe.com/message/9702632#9702632
Hi again Günter,
Thanks for the video. You were correct, the Preferences folder was under my account and hidden.
I found the file and made the correction to the AppPref.xml file. I saved the file, then reopened Muse and uploaded all files to the server. However, now not only do others still get the "missing files" message, I now get it also.
Changing "false" to "true" did not fix the issue for me.
Any other ideas?
Could you give us the link to the site, so we can have a look as well?
The site loads here without any „missing files“ alert.