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Muse crashes at export

Community Beginner ,
Mar 13, 2018

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Hello,

When I export my home page, the muse app crashes and I get the error message below. I do not get the message for other pages and cannot figure out why this is happening. Any ideas on how I can fix this problem?

Many thanks,

Mari

Screen Shot 2018-03-13 at 11.57.26.png

Hey,

Finally, after spending few hours in trial and error, I was able to drill down the object which was causing the crash.

It's certainly hard to believe a small text box in your smallest breakpoint (320px) which got corrupted and was causing the crash.

Please refer the below screenshot, I have highlighted the box which you need to delete.

You can copy the one from 375px breakpoint and paste it here.

This should resolve your issue.

Please let us know if it works out for you.

Thanks,

Ankush

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Muse crashes at export

Community Beginner ,
Mar 13, 2018

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Hello,

When I export my home page, the muse app crashes and I get the error message below. I do not get the message for other pages and cannot figure out why this is happening. Any ideas on how I can fix this problem?

Many thanks,

Mari

Screen Shot 2018-03-13 at 11.57.26.png

Hey,

Finally, after spending few hours in trial and error, I was able to drill down the object which was causing the crash.

It's certainly hard to believe a small text box in your smallest breakpoint (320px) which got corrupted and was causing the crash.

Please refer the below screenshot, I have highlighted the box which you need to delete.

You can copy the one from 375px breakpoint and paste it here.

This should resolve your issue.

Please let us know if it works out for you.

Thanks,

Ankush

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Mar 13, 2018 0
Mar 13, 2018

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Hey mariannet,

Many apologies to find you in this trouble.

However, would you mind sharing your .muse file with us so that we can investigate and try fixing it?

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

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Mar 13, 2018 0
Community Beginner ,
Mar 14, 2018

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Ankush, link sent thank you!

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Mar 14, 2018 0
Mar 14, 2018

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Hey,

I got your private message, however, there isn't any link.

Can you please check and resend the link to me?

Thanks,

Ankush

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Mar 14, 2018 0
Community Beginner ,
Mar 14, 2018

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Hi, I sent it have you received it?

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Mar 14, 2018 0
Mar 15, 2018

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Hey, yes I got your file and working on it.

Will get back to you shortly.

Thanks,

Ankush

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Mar 15, 2018 0
HMAM LATEST
Enthusiast ,
Mar 28, 2018

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Ankush

can you confirm which of the versions of muse is the most stable (as possible anyway) ?

Is it 2018 (current) or 2017.1 etc. there are several post stati g it’s 2017 not 2018.

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Mar 28, 2018 0
Community Beginner ,
Mar 15, 2018

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Cool thanks

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Mar 15, 2018 0
Mar 16, 2018

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Hey,

Finally, after spending few hours in trial and error, I was able to drill down the object which was causing the crash.

It's certainly hard to believe a small text box in your smallest breakpoint (320px) which got corrupted and was causing the crash.

Please refer the below screenshot, I have highlighted the box which you need to delete.

You can copy the one from 375px breakpoint and paste it here.

This should resolve your issue.

Please let us know if it works out for you.

Thanks,

Ankush

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Mar 16, 2018 2
Mar 16, 2018

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To drill down further it is the word "personal" in that text box which was causing the crash.

If you simply retype that word issue will be resolved.

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Mar 16, 2018 1
Community Beginner ,
Mar 16, 2018

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Thanks a million Ankush!!

Site is now exporting as before. Any cues as to why that one word would cause all these problems? I don't want to repeat the same error.

Best,

Mari

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Mar 16, 2018 0