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Muse crashes constantly (workspace error?)

New Here ,
Aug 21, 2018

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Hi,

I am working on a site and muse crashes constantly, but I dont understand the error and cant fix it. Can someone help please?

Together with the crash, muse closes and sometimes I can not start it up again. Sometimes it works for half an hour and than crashes..

This is the error I get:

IMG_0286.JPG

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Correct answer by Ussnorway | Most Valuable Participant

that says that Muse was blocked from the 'Roaming' profile

goto the appdata\ Muse\ owlworkspaces folder and see what is in there... you should have a planworkspace.xml (with no numbers)

I would make a backup folder and move whatever planworkspace.xml you do have to there and then open Muse

make a new site (it doesn't need to be saved)... this should generate a new planworkspace.xml file in your roaming profile and if Muse crashes at that point or doesn't make the new file then imo your system has some major issues and I'd consider a rebuild... at the very least I would remove any and all antivirus software and retest again

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Muse crashes constantly (workspace error?)

New Here ,
Aug 21, 2018

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Hi,

I am working on a site and muse crashes constantly, but I dont understand the error and cant fix it. Can someone help please?

Together with the crash, muse closes and sometimes I can not start it up again. Sometimes it works for half an hour and than crashes..

This is the error I get:

IMG_0286.JPG

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

that says that Muse was blocked from the 'Roaming' profile

goto the appdata\ Muse\ owlworkspaces folder and see what is in there... you should have a planworkspace.xml (with no numbers)

I would make a backup folder and move whatever planworkspace.xml you do have to there and then open Muse

make a new site (it doesn't need to be saved)... this should generate a new planworkspace.xml file in your roaming profile and if Muse crashes at that point or doesn't make the new file then imo your system has some major issues and I'd consider a rebuild... at the very least I would remove any and all antivirus software and retest again

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Aug 21, 2018 0
Adobe Community Professional ,
Aug 21, 2018

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Try the following step: Deinstall "Creative Cloud" itself by double click the "Uninstall":

Bildschirmfoto 2018-08-21 um 15.47.30.png

You will then get asked wether to repair or really uninstall:

Bildschirmfoto 2018-08-21 um 15.49.05.png

Click REAPAIR.

Maybe that helps.

Best Regards,

Uwe

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Aug 21, 2018 2
Aug 21, 2018

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Hi Fransisxx,

Sorry to hear about the issue you are facing.

You may try uninstall/reinstall and as suggested above by Uwe, however also try to turn off your network for a while, enable the antivirus or firewall if you have any and then try using Muse.

Let us know if that works out for you.

Thanks,

Ankush

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Aug 21, 2018 1
Most Valuable Participant ,
Aug 21, 2018

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fyi the error says a file can't be reached... in most senarios that is because the Muse file is in a sync folder or your antivirus | firewall is blocking access but I would need more info to track the cause in this case

p.s, the cc cloud and firewall | network steps above are both good tips so try them first

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Aug 21, 2018 1
New Here ,
Aug 23, 2018

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I tried first to repair creative cloud, and so far (15min) I did not got the error again. When I get it again I will try the other things.

Thanks!

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Aug 23, 2018 0
New Here ,
Aug 23, 2018

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1 min later, got the error again..

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Aug 23, 2018 0
New Here ,
Aug 23, 2018

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I tried the other solutions, but it did not work yet..

This is what my muselog says:

[00:00:57.344] MuseErrorManager:std exception: Could not rename the file 'C:\Users\*USERNAME*\AppData\Roaming\Adobe\Adobe Muse CC\2018.1\OWLWorkspaces\PlanWorkspace.13128.140201.xml' to 'PlanWorkspace.xml'.

[00:00:57.875] 17:43:05.557 | quitWithUI:Quitting Application. Called by:

[00:00:58.125] Assert: '266:UpdateWorkspace is not reentrant!

'. .....\..\src\MuseWorkspace.cpp:303 Condition:false

[00:00:58.125] AlertAndExit because of: Assertion failed in file "..\..\src\MuseWorkspace.cpp" at line 303: false

UpdateWorkspace is not reentrant!

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Aug 23, 2018 0
Most Valuable Participant ,
Aug 23, 2018

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that says that Muse was blocked from the 'Roaming' profile

goto the appdata\ Muse\ owlworkspaces folder and see what is in there... you should have a planworkspace.xml (with no numbers)

I would make a backup folder and move whatever planworkspace.xml you do have to there and then open Muse

make a new site (it doesn't need to be saved)... this should generate a new planworkspace.xml file in your roaming profile and if Muse crashes at that point or doesn't make the new file then imo your system has some major issues and I'd consider a rebuild... at the very least I would remove any and all antivirus software and retest again

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Aug 23, 2018 1