Muse crashes when duplicating page

Explorer ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hello -

     This actually started just before I upgraded to 2018.  Now even time capsule files (i'm working on a Macbook Pro) have the same problem.  Every duplicate page command results in a crash.  Any advice, please?

Views

198

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hello gdwalton,

Sorry to find you in this trouble.

For digging into the core of this issue, can you please tell if the crash happens while working only in a particular old file or even a blank new file?

If it happens with a particular Muse file, please share it with me as explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

Thanks,

Ankush

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

Ankush -

I went back to the 2017 version and things went smooth.  I'll stick where I am for a while.'

Thank you

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

Thank you for the info, Greg, however, we will appreciate if you still manage to send us the 2018 version of .muse file.

It will help our team identifying the root cause of the issue.

Regards,

Ankush

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 26, 2017 Oct 26, 2017

Copy link to clipboard

Copied

Ankush -

     Here's the link:

Adobe Creative Cloud

     But the file is HUGE.  Muse wouldn't allow me to delete pages or assets either.  So now, not only can't I duplicate a page, I can't delete one either.  Spoke too soon earlier.  The problem remains.

First part of Crash Report is below:

Process:               Adobe Muse CC [1877]

Path:                  /Applications/Adobe Muse CC 2017/Adobe Muse CC 2017.app/Contents/MacOS/Adobe Muse CC

Identifier:            com.adobe.Muse.application

Version:               2017.1.0 (2017.1.0.821)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Muse CC [1877]

User ID:               501

Date/Time:             2017-10-26 10:23:05.577 -0400

OS Version:            Mac OS X 10.10.5 (14F27)

Report Version:        11

Anonymous UUID:        F90130CB-92F1-6A64-D72A-C6458B00AD25

Time Awake Since Boot: 10000 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGABRT)

Exception Codes:       EXC_I386_GPFLT

Application Specific Information:

abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib         0x00007fff945a1286 __pthread_kill + 10

1   libsystem_c.dylib             0x00007fff8ffbb9b3 abort + 129

2   libmonosgen-2.0.1.dylib       0x00000001089a5ef2 mono_handle_native_sigsegv + 578

3   libmonosgen-2.0.1.dylib       0x00000001089ffffa mono_arch_handle_altstack_exception + 90

4   libmonosgen-2.0.1.dylib       0x0000000108908bce mono_sigsegv_signal_handler + 430

5   libsystem_platform.dylib       0x00007fff8a878f1a _sigtramp + 26

6   com.adobe.ape.engine           000000000000000000 0 + 0

7   com.adobe.Muse.application     0x0000000104c76308 dv_utils::GetThemeData(dv_utils::MuseUIThemeID, dvacore::utility::ImmutableString&, boost::intrusive_ptr<dvaui::ui::Theme>&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, short&, short&, short&) + 136

8   com.adobe.Muse.application     0x0000000104c77320 dv_utils::SetThemeForUINode(dvaui::ui::UI_Node*, dv_utils::MuseUIThemeID) + 112

9   com.adobe.Muse.application     0x0000000104f1ff91 DialogManagerObj::Alert(MuseString const&, MuseString const&, DialogManagerObj::AlertButtonSet, DialogManagerObj::AlertButton, DialogManagerObj::AlertIcon, boost::shared_ptr<boost::function<void (dvaui::ui::ConstMessage*)> >, bool*, boost::shared_ptr<boost::function<bool (dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool&)> >) + 2609

10  com.adobe.Muse.application     0x0000000104f20f73 DialogManagerObj::AlertError(MuseString const&, MuseString const&) + 67

11  com.adobe.Muse.application     0x0000000104b1c337 AlertAndExit(char const*, char const*, char const*) + 2199

12  com.adobe.Muse.application     0x0000000104b1b99b VCantHappen(char const*, int, char const*, char const*, __va_list_tag*) + 331

13  com.adobe.Muse.application     0x0000000104a3288f CantHappen(char const*, int, char const*, char const*, ...) + 127

14  com.adobe.Muse.application     0x0000000104b78db7 MuseDOMMenuManagerObj::UnregisterMenuItem(int, APEOpaqueAtom*) + 407

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Oct 26, 2017 Oct 26, 2017

Copy link to clipboard

Copied

Thanks for sharing the file, I am looking into it.

And will get back to you.

Thanks,

Ankush

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

Any advice, Ankush?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

LATEST

Hey Sorry for the delay.

I am not sure what is the issue as I am able to duplicate the pages and even delete them.

So there isn't anything with your file.

Or is it any specific page that is triggering the crash.

Regards,

Ankush

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines