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muse crashes when opened

Explorer ,
Jul 18, 2017

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hi, so i downloaded muse and when I opened it it crashed automatically. I have tried un-installing it and re-installing it multiple times but it wont open. I have also tried clean un-installing it with the creative cloud thing but it hasn't worked.

I was working on this project at school and now when i went to open muse at home it would just crash. I really want to work on my website.

Screenshot (1).png

I have also updated muse when the update was available and I have taken it to my schools IT technician, he didn't know what was happening.

hope this helps - Eleni

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muse crashes when opened

Explorer ,
Jul 18, 2017

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hi, so i downloaded muse and when I opened it it crashed automatically. I have tried un-installing it and re-installing it multiple times but it wont open. I have also tried clean un-installing it with the creative cloud thing but it hasn't worked.

I was working on this project at school and now when i went to open muse at home it would just crash. I really want to work on my website.

Screenshot (1).png

I have also updated muse when the update was available and I have taken it to my schools IT technician, he didn't know what was happening.

hope this helps - Eleni

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Jul 18, 2017 0
Jul 19, 2017

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Hi Eleni,

From your issue description what I assume is Muse crashes as soon as you launch it correct?

We’ll need to collect a little bit of additional information before we proceed.

  • From the screen shot, I see that you have a Win 10 OS!
  • Is this the first time you are launching Muse in this particular system or did that used to fine?
  • Can you share the last 2 paragraphs from MuseLog.txt located in your documents folder? Please don't paste the whole thing.

Please don't worry, we will work on this together and try getting it fixed here at the forum itself.

Regards,

Anush

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Jul 19, 2017 1
Explorer ,
Jul 20, 2017

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Yes it crashes when i launch it and it is the first time using muse on this computer. I will paste share the muse log when i am on my computer

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Jul 20, 2017 0
Explorer ,
Jul 21, 2017

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Logging in build 2017.0.3.20 started at: Thu Jul  6 17:29:33 2017

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Logging in build 2017.0.4.8 started at: Mon Jul 10 16:41:50 2017

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Logging in build 2017.0.4.8 started at: Wed Jul 19 13:43:23 2017

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==========

Logging ended at: Wed Jul 19 13:43:29 2017

Logging in build 2017.0.4.8 started at: Wed Jul 19 14:09:34 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 17:35:17 2017

========================================

that is the whole thing, there were three paragraphs.

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Jul 21, 2017 0
Jul 21, 2017

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There isn't much information captured here.

Can you please share the complete info from log file?

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Jul 21, 2017 1
New Here ,
Jul 21, 2017

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How to do it? Where is the log file?

Logging in build 2017.0.4.8 started at: Wed Jul 19 17:03:18 2017

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Logging in build 2017.0.4.8 started at: Wed Jul 19 17:04:03 2017

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Logging in build 2017.0.2.60 started at: Wed Jul 19 22:51:32 2017

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[00:00:30.625] 22:52:03.081 | Error - IMS : ErrorCode=22 ErrorMessage=

Logging in build 2017.0.2.60 started at: Wed Jul 19 22:56:07 2017

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[00:00:18.062] 22:56:25.355 | Error - IMS : ErrorCode=22 ErrorMessage=

Logging in build 2017.0.2.60 started at: Wed Jul 19 23:44:58 2017

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Logging in build 2017.0.2.60 started at: Thu Jul 20 00:06:07 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 00:21:45 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 12:42:25 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 13:17:13 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 13:24:26 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 14:06:01 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 14:12:21 2017

========================================

Logging in build 2017.0.2.60 started at: Thu Jul 20 23:45:16 2017

========================================

Logging in build 2017.0.2.60 started at: Fri Jul 21 00:23:43 2017

========================================

Logging in build 2017.0.2.60 started at: Fri Jul 21 00:30:36 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 00:35:41 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 00:53:16 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 01:01:37 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 10:15:21 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 10:34:51 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 10:38:29 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 10:39:26 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 11:43:45 2017

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Logging in build 2017.0.4.8 started at: Fri Jul 21 14:28:19 2017

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Logging in build 2017.0.4.8 started at: Fri Jul 21 14:34:12 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 14:54:38 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 14:55:01 2017

========================================

==========

Logging ended at: Fri Jul 21 14:55:58 2017

Logging in build 2017.0.4.8 started at: Fri Jul 21 22:28:40 2017

========================================

Logging in build 2017.0.4.8 started at: Fri Jul 21 23:19:19 2017

========================================

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Jul 21, 2017 0
Explorer ,
Jul 21, 2017

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That was all of MY muse log. Coz i went when i clean uninstalled it.

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Jul 21, 2017 0
Explorer ,
Jul 21, 2017

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And m8 im trying to get help here. ^^^^^

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Jul 21, 2017 0
Preran LATEST
Adobe Employee ,
Jul 24, 2017

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Thank you for the info. Please send me your details (Adobe ID, location, phone number, URL of this post) over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Preran

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Jul 24, 2017 0