• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Muse crashes when previewing the site

Community Beginner ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

Hi.

I suddenly got a problem with Muse crashing when I want to preview the site.

I have been searching for the thing that courses the problem, but can't find it.

I even deleted a lot of things like hyperlinks and a hidden forgotten layer with a textbox.

It seems like nothing is wrong, but still.......

Can anybody tell me what could be wrong or even help me find it?

Best wishes.

Anne

Views

570

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Apr 02, 2018 Apr 02, 2018

Looks like we are heading towards a bug.

I have observed that if we nest a menu widget within an accordion this crash happens.

I will be creating a bug report for this and share it with the product team.

However, this only happens with a file made in the previous version, if we create a new accordion and place the menu widget, it works fine.

Hope this helps.

Regards,

Ankush

Votes

Translate

Translate
LEGEND ,
Mar 29, 2018 Mar 29, 2018

Copy link to clipboard

Copied

You have not provided any real info, so it's unlikely you will get any help. You have not given us any details about your site, your computer , your version of Muse and how it all goes together.

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 29, 2018 Mar 29, 2018

Copy link to clipboard

Copied

Hi again.

Sorry for insufficiant information.

My computer is a HP ZBOOK STUDIO G4 CI7 2.9 16/512 M1200 FHD 15.6" W10P #DK.

My Adobe MUSE is a version CC 2018.

I am an interior designer making a homeside for my new oneman company.

I have been following this Tutorial at Youtube from part 1-8 ish:

Learn Responsive Adobe Muse CC From Zero To Hero - Part 1 (Project Setup) - YouTube

......but changed it to be my own site ofcause.

I get this message when I try to preview:

Adobe Muse CC has encountered an error and is now terminated. Report the last few actions you performed before this error to the Adobe Muse CC team.

Original property must have a px value.

Best regards.

Anne.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 29, 2018 Mar 29, 2018

Copy link to clipboard

Copied

Hi again.

Sorry for insufficiant information.

My computer is a HP ZBOOK STUDIO G4 CI7 2.9 16/512 M1200 FHD 15.6" W10P #DK.

My Adobe MUSE is a version CC 2018.

I am an interior designer making a homeside for my new oneman company.

I have been following this Tutorial at Youtube from part 1-8 ish:

Learn Responsive Adobe Muse CC From Zero To Hero - Part 1 (Project Setup) - YouTube

......but changed it to be my own site ofcause.

I get this message when I try to preview:

Adobe Muse CC has encountered an error and is now terminated. Report the last few actions you performed before this error to the Adobe Muse CC team.

Original property must have a px value.

Best regards.

Anne.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mar 30, 2018 Mar 30, 2018

Copy link to clipboard

Copied

Hey Anne,

Many apologies to find you in this trouble.

However, would you mind sharing your .muse file with us so that we can investigate and try fixing it?

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

Hi Ankush.

I'm glad you will help.

I shared my fil here:

https://adobe.ly/2GHobRp

Let me know if it works.

Regards Anne.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

Hey Anne,

For some reasons, I am unable to download your file.

Can you please re-upload the file n  CC and sare a new link with me?

Thanks,

Ankush

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

How about this one:

https://adobe.ly/2GwbmpL

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

I'm afraid I do something wrong. It might not work again, cause I can't open it with the link myself.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

Don't worry, it opened perfectly fine.

Checking it now, please allow some time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

LATEST

Looks like we are heading towards a bug.

I have observed that if we nest a menu widget within an accordion this crash happens.

I will be creating a bug report for this and share it with the product team.

However, this only happens with a file made in the previous version, if we create a new accordion and place the menu widget, it works fine.

Hope this helps.

Regards,

Ankush

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines