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Muse crashes when testing breakpoints in preview, same place every time

Engaged ,
Jul 09, 2017

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Hi


I am slogging through the (excellent) Muse tutorial by Dani Beaumont, and have hit a snag that the lessons don't address.  I am building the pages as instructed, but when I switch to "Preview" and start to check my Home Page breakpoints in the browser (Chrome Version 59.0.3071.115 (Official Build) (64-bit), the program crashes at the same spot each time, as if it is running up against an invisible wall.  I've rebuilt it twice, from scratch -- same thing happens.  Any thoughts?


Thanks!!


r

I am running macOS Sierra  version 10.12.5 on a slow machine with only 8gb of RAM -- but memory seems to be adequate (not running any other programs simultaneously).


Display

  • 21.5-inch (diagonal) LED-backlit display with IPS technology; 1920-by-1080 resolution with support for millions of colors

  class="p4"

Memory

  • 8GB of 1600MHz LPDDR3 onboard memory

  class="p4"

Graphics

  • Intel HD Graphics 5000

Hey Rob, Thank you for all the information

Thank you for all the information.

Can you please try File>Preview page/site in browser option and see if it still happens?

Regards,

Ankush

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Muse crashes when testing breakpoints in preview, same place every time

Engaged ,
Jul 09, 2017

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Hi


I am slogging through the (excellent) Muse tutorial by Dani Beaumont, and have hit a snag that the lessons don't address.  I am building the pages as instructed, but when I switch to "Preview" and start to check my Home Page breakpoints in the browser (Chrome Version 59.0.3071.115 (Official Build) (64-bit), the program crashes at the same spot each time, as if it is running up against an invisible wall.  I've rebuilt it twice, from scratch -- same thing happens.  Any thoughts?


Thanks!!


r

I am running macOS Sierra  version 10.12.5 on a slow machine with only 8gb of RAM -- but memory seems to be adequate (not running any other programs simultaneously).


Display

  • 21.5-inch (diagonal) LED-backlit display with IPS technology; 1920-by-1080 resolution with support for millions of colors

  class="p4"

Memory

  • 8GB of 1600MHz LPDDR3 onboard memory

  class="p4"

Graphics

  • Intel HD Graphics 5000

Hey Rob, Thank you for all the information

Thank you for all the information.

Can you please try File>Preview page/site in browser option and see if it still happens?

Regards,

Ankush

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420

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Jul 09, 2017 0
Jul 10, 2017

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Hi unauthorizedrob,

From your issue descriptions, it seems like Muse crashes while you do "preview page in browser" correct?

However, could you please answer few questions so I can isolate the issue?

1) Do you get any error message before the crash?

2) Do the program crash while you are viewing the site or before it displays in the browser?

3) What option are you selecting to preview the site in the browser?

Also, try this with a blank new site and see if still the issue persists.

Let us know your finding so we can proceed further.

Regards,

Ankush

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Jul 10, 2017 1
Engaged ,
Jul 10, 2017

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Hi

Thanks for the reply.  I am using the latest Muse update, 2017.0.3.20, CL 804669, File format 363.

There is no error warning;  it just vanishes at the breakpoint.  I am selecting the "Preview" option at the top of the page, then dragging the page with the browser window (using Chrome Version 59.0.3071.115 (Official Build) (64-bit).

I will try a blank new site now, and report back.

Thanks

R

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Jul 10, 2017 0
Engaged ,
Jul 10, 2017

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I forgot to answer this question:

2) Does the program crash while you are viewing the site or before it displays in the browser?

It crashes in the browser (Chrome) at the precise moment I hit my third breakpoint at 988 pixels, not before it displays in the browser. 

breakpoint-crash-988.jpeg

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Jul 10, 2017 0
Adobe Employee ,
Jul 10, 2017

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Hi,

What is the muse version you are using? check from About options.

Thanks

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Jul 10, 2017 0
Most Valuable Participant ,
Jul 10, 2017

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unauthorizedrob  wrote

I am slogging through the (excellent) Muse tutorial

If you tell us which one then it can be tested

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Jul 10, 2017 0
Engaged ,
Jul 10, 2017

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Hi

I am using the latest update from Adobe CC:  2017.0.3.20, CL 804669, File Format 363.Muse version.jpeg

Thanks!

Rob

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Jul 10, 2017 0
Most Valuable Participant ,
Jul 10, 2017

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unauthorizedrob  wrote

Hi

I am using the latest update from Adobe CC:  2017.0.3.20, CL 804669, File Format 363.Muse version.jpeg

Thanks!

Rob

that build was the last one... the current build is;

Screenshot (1168).png

but my actual question is "what tutorial" Dani makes a lot of them and I want to check that the issue isn't happening to others so please post the url

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Jul 10, 2017 0
Engaged ,
Jul 10, 2017

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Hi

Sorry — misunderstood your question. I am working with “Muse Essential Training” — https://www.linkedin.com/learning/muse-essential-training-3 <https://www.linkedin.com/learning/muse-essential-training-3>

Funny you mentioned the latest update; I just now received the notice to update! Will do that now.

Thanks

R

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Most Valuable Participant ,
Jul 10, 2017

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unauthorizedrob  wrote

Sorry — misunderstood your question.  I am working with “Muse Essential Training” — https://www.linkedin.com/learning/muse-essential-training-3 <https://www.linkedin.com/learning/muse-essential-training-3>

there are a doz there... lets try a different question;

was you perhaps just working on one of the video files i.e, a vimeo or youtube widget when this lockup happened?

if so the current build you are downloading will fix the problem.

p.s, let us know either way mate

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Engaged ,
Jul 11, 2017

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there are a doz there... lets try a different question;

was you perhaps just working on one of the video files i.e, a vimeo or youtube widget when this lockup happened? No, no video, just the files in the Tutorial elements. I am still learning — having problems with the fluid design and breakpoints anyway. But this page I THOUGHT I had done correctly. It may well be my inexperience. I didn’t get a chance to do a new test site, but will resume in the morning (I am in Los Angeles, 1:30 am here).

if so the current build you are downloading will fix the problem.

Thanks very much for your efforts — I will keep you posted and try the new build. I do love the program — just hard teaching an old dog new tricks!

Thanks.

Rob

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Jul 11, 2017 0
Jul 11, 2017

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Hey Rob, Thank you for all the information

Thank you for all the information.

Can you please try File>Preview page/site in browser option and see if it still happens?

Regards,

Ankush

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Jul 11, 2017 1
Engaged ,
Jul 11, 2017

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Hi

Sorry for the delay.

I just tried what you suggested, "File>Preview page/site in browser,” and the problem did NOT reoccur.  The program did not crash, even though I can now see serious problems with the layout, which are due to my errors, not the program giving up on me.

This is using the latest update:   2017.0.4.8  CL805099

This preview makes it much easier to actually see the consequences of my errors, which is a big part of the learning process.

Thanks VERY much!

Rob

MUSE version update.jpeg

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Jul 11, 2017 1
Engaged ,
Jul 10, 2017

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Hi

Thanks for the reply.  I am using the latest Muse update, 2017.0.3.20, CL 804669, File format 363.  I am previewing it on Chrome Version 59.0.3071.115 (Official Build) (64-bit).

Thanks!

Rob

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Jul 10, 2017 0