Muse does not open on a new MS Surface

New Here ,
Feb 09, 2020 Feb 09, 2020

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Hi, I Installed Muse 2018 on my new MS Surface. The initial graphic shows up and then the grey box of the application loads and crashes in under 10 seconds.

 

I have uninstalled and resinstalled the application a few times but still does not work. 

 

Please help.

 

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Adobe Community Professional ,
Feb 09, 2020 Feb 09, 2020

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Which Windows 10 do you have?

Did you check for compatibility yet?

https://support.microsoft.com/en-us/help/15078/windows-10-make-older-apps-or-programs-compatible

 

Keep in mind that Muse is End of Life.  With support ending in less than 50 days, it will never be updated for newer devices.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Feb 09, 2020 Feb 09, 2020

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One other thing to try.  Disconnect from the Internet before you launch Muse.  If all goes well, re-connect to the Internet.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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