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Muse does not open on a new MS Surface

New Here ,
Feb 09, 2020

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Hi, I Installed Muse 2018 on my new MS Surface. The initial graphic shows up and then the grey box of the application loads and crashes in under 10 seconds.

 

I have uninstalled and resinstalled the application a few times but still does not work. 

 

Please help.

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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Creative Cloud, Installation

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Muse does not open on a new MS Surface

New Here ,
Feb 09, 2020

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Hi, I Installed Muse 2018 on my new MS Surface. The initial graphic shows up and then the grey box of the application loads and crashes in under 10 seconds.

 

I have uninstalled and resinstalled the application a few times but still does not work. 

 

Please help.

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

TOPICS
Creative Cloud, Installation

Views

171

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Feb 09, 2020 0
Adobe Community Professional ,
Feb 09, 2020

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Which Windows 10 do you have?

Did you check for compatibility yet?

https://support.microsoft.com/en-us/help/15078/windows-10-make-older-apps-or-programs-compatible

 

Keep in mind that Muse is End of Life.  With support ending in less than 50 days, it will never be updated for newer devices.

 

Nancy O'Shea, ACP
Alt-Web.com

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Feb 09, 2020 0
Adobe Community Professional ,
Feb 09, 2020

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One other thing to try.  Disconnect from the Internet before you launch Muse.  If all goes well, re-connect to the Internet.

 

Nancy O'Shea, ACP
Alt-Web.com

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