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Muse Exporting with wrong images [HELP]

Engaged ,
Jun 07, 2017

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This is highly annoying.

I had a site done. Client requested a colour change that affected a bunch of background images that are fills in full width rectangles.

I thought this would be easy... overwrite my asset folder locally.. Muse would complain and I would relink.

So yes... muse complained that the images changed. I re-linked them. In Muse everything looks great.

Export the site though... and all the old images are there.

Even deleting the fill image and re-adding it... same thing... old image.

So now I'm not confident that all the other re-links have worked. The colour change was subtle... so hard to tell in some spots.

Does anyone know of a way to fix this?

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Muse Exporting with wrong images [HELP]

Engaged ,
Jun 07, 2017

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This is highly annoying.

I had a site done. Client requested a colour change that affected a bunch of background images that are fills in full width rectangles.

I thought this would be easy... overwrite my asset folder locally.. Muse would complain and I would relink.

So yes... muse complained that the images changed. I re-linked them. In Muse everything looks great.

Export the site though... and all the old images are there.

Even deleting the fill image and re-adding it... same thing... old image.

So now I'm not confident that all the other re-links have worked. The colour change was subtle... so hard to tell in some spots.

Does anyone know of a way to fix this?

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Jun 07, 2017 0
Adobe Community Professional ,
Jun 07, 2017

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I do not understand what you want to change and if I understand correct, why you didn`t change the fills inside muse like "clicking the element you want to change – change the picture – and so on"?

I guess (nobody can do more than guess), you didn`t do it precise enough?

Maybe also, if you did everything very in perfect order – did you try to delete the site from ftp and upload from scratch the complete site again?

Did you clear your browser cache and reloaded?

Uwe

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Jun 07, 2017 1
Engaged ,
Jun 07, 2017

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This isnt server related... this is just local on my machine. When I export the site its exporting everything but the image i was using for the fill is the old one.. not the updated one.. even though in muse I see the new one.. and even though the assets library has no warnings. etc and is showing the new one.  Every export still has the old file.

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Jun 07, 2017 0
Jun 07, 2017

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Correct, so to check the same can you please upload it to Business Catalyst as a test site.

And also share your original URL so that I can compare both your sites.

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Jun 07, 2017 1
Engaged ,
Jun 07, 2017

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Unfortunately I can't as the site is showing unreleased product that cannot be shown at this time

I was just looking to see if anyone has encountered this.

The workaround is to rename the file to something else and relink it.   Strangely though if I rename it .. test.. it works.  If I rename back to what it was and relink the file... the old one shows up again in the folder of exported assets.

Very strange.

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Jun 07, 2017 0
Adobe Community Professional ,
Jun 07, 2017

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If you don`t tell anybody the address of the uploaded to BC file, nobody will ever see it. Mainly it is for users to check if everything works fine. You could also talk/write in private conversation to ankushr40215001​. You can 100% be sure, that he won´t share any secrets.

But there´s no other way how we could help.

You could also use just very different photos, safe it as a different file and upload this .muse to see for yourself if it works. This link could be shared, I guess .

Uwe

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Jun 07, 2017 0
Jun 07, 2017

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Hello,

Did you try clearing the cache of your browser? or probably any other system?

Also try uploading the site to Business Catalyst as a test and see if you get the same result.

Regards,

Ankush

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