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Muse freezes during upload to FTP host.

New Here ,
May 07, 2018

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Freezes not only Muse but my entire computer when upload reaches ‘Creating folder assets/’.

Other files load fine. Can export to HTML no problem. Have tried changing the font on the entire site but same issue.

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Muse freezes during upload to FTP host.

New Here ,
May 07, 2018

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Freezes not only Muse but my entire computer when upload reaches ‘Creating folder assets/’.

Other files load fine. Can export to HTML no problem. Have tried changing the font on the entire site but same issue.

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258

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May 07, 2018 0
May 07, 2018

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Hey leelafferty,

Please try the below steps and  see if it helps:

1) In Muse click Help

2) Sign out

3) Close Muse and CC

4) Open CC and log back in

5) Open Muse and log back in

6) Try exporting again and it should work

Let us know how it goes.

Regards,

Ankush

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May 07, 2018 0
New Here ,
May 09, 2018

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This did not work.

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May 09, 2018 0
May 09, 2018

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Thanks for informing that.

Probably this could be a connection problem between your host and machine.

There can be numerous factors like any firewall blocking, or an unsecured connection.

I would suggest you to - Contact our Customer Care get this issue looked up by a senior tech.

Regards,

Ankush

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May 09, 2018 0
New Here ,
May 09, 2018

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No firewall, secured connections, and have tried on different machines on different networks. I would love to get this issue looked up by a senior tech however your link redirects me back to the community forum. Can you please provide me with a valid way to get in contact with a tech?

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May 09, 2018 0
May 09, 2018

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No problem, please share your Adobe ID, Contact Number, Location, and Time zone in a private message and will try arranging a  call back from someone.

For doing a private message hover the mouse on my picture and click "message".

Thanks,

Ankush

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May 09, 2018 0
May 10, 2018

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Than you for the info.

I have forwarded your details to our tech team and someone will reach you out shortly.

Regards,

Ankush

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May 10, 2018 0