Muse - Google Chrome video banners not displaying correctly

Explorer ,
Mar 10, 2018 Mar 10, 2018

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I'm having an issue with Muse and Chrome.  Using Safari and Firefox there is not any issue.

The video banners on the following pages in Chrome appear oversized and not pinned correctly.

www.cinerebelmedia.com/about.html

www.cinerebelmedia.com/vr.html

I've tried re sizing to "none" and re-pinning but to no avail.  Using Safari and Firefox there is no issue.

Any help would be most appreciated!

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correct answers 1 Correct Answer

Mar 29, 2018 Mar 29, 2018
Hey Mike,Sorry for the long delay.Our team was quite equipped with the load of recent Muse update.However, after discussion it came out to be a flaw with widget itself.We suggest you to check with the http://museforyoushop.com/​ who is the developer if this widget and check regarding the issue.Thanks,Ankush

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Mar 12, 2018 Mar 12, 2018

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Hey MikeCA,

Very strange!

Can you please share this single page with us, so we can have a look see what could be done to fix.

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652.

Thanks,

Ankush

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Explorer ,
Mar 12, 2018 Mar 12, 2018

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Thank you so much for taking the time to respond!  I actually just sent you a direct message.

Thanks again.

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Explorer ,
Mar 15, 2018 Mar 15, 2018

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Hello, sent the file still waiting for a response.  Very disappointing to have no further word.

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Mar 15, 2018 Mar 15, 2018

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Hello,

My apologies for the delay in response.

However, I had to send your file to our product team for further investigation.

I will update this threads shortly once after getting any info.

Regards,

Ankush

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Explorer ,
Mar 19, 2018 Mar 19, 2018

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Thanks Ankush, any word yet?

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Explorer ,
Mar 28, 2018 Mar 28, 2018

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Still no word...

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Mar 29, 2018 Mar 29, 2018

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LATEST

Hey Mike,

Sorry for the long delay.

Our team was quite equipped with the load of recent Muse update.

However, after discussion it came out to be a flaw with widget itself.

We suggest you to check with the http://museforyoushop.com/​ who is the developer if this widget and check regarding the issue.

Thanks,

Ankush

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