Muse In Browser Editing - Can't Log In

Community Beginner ,
Jun 12, 2017 Jun 12, 2017

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I've been using Muse for a couple of years now and have been successfully using In Browser editing across multiple sites.

Today a client has tried to log in, but cannot get past the log in screen. I have tried to log in also, both with my account which is a Creative Cloud member, and a secondary email account which I set up through Business Catalyst.
All attempts remain stuck on this screen.

adobe-muse.jpg

I have tried multiple sites, and cannot get in to any.

I have tried through inbrowserediting.adobe.com and also through adobe business catalyst.
I am able to log in to business catalyst and select each website, but when I click on 'Edit' I receive the following error message

I am using Chrome, but have tried this in other browsers as well with the same outcome.
adobe-muse2.jpg

If someone could shed some light on what's gone wrong then that would be much appreciated.

Thanks in advance

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Adobe Community Professional ,
Jun 12, 2017 Jun 12, 2017

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You should ask Support from ADOBE through the CHAT-option.

Looks like a BC issue.

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Adobe Employee ,
Jun 12, 2017 Jun 12, 2017

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Use this link to get in touch with Adobe Support

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Community Beginner ,
Jun 12, 2017 Jun 12, 2017

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I have tried online chat for Adobe and Business Catalyst. Neither were able to help, trying out In-Browser Editing email support now.
Will keep updated just in case anyone else has encountered this issue.

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Participant ,
Dec 15, 2017 Dec 15, 2017

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I'm currently having the same issue exactly as you are... did this get resolved?

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