Muse keeps crashing everytime I change a font.

[shaun656]

Everytime I change Font in a muse file, I crash and shuts down the program.

I need this site published in two weeks so need the issue solved asap.

please help.

Shaun.

[Günter Heißenbüttel]

It is of no use to put pressure on us.

How should we help, as we know nothing at all about your site and what you already have tried to do.

• Did you save the file and restart Muse?

• Did you save the file and restart Muse and your machine?

• What kind of font (web font, system font, standard font)?

• Does this font work in a newly created site?

• If yes, what happens, if you copy the „affected“ text box onto the newly created site and assign the font there?

• What happens, if you copy the text from your „affected“ site into the textbox on a newly created site?

• tWhat happens, if you assign a different font?

You see, there are literally hundreds of way to try.

I’d suggest, to delete all pages and elements, except the misbehaving text box and upload this .muse file (without assets) to Dropbox or a similar file sharing service and provide the download link here. Then we can have a closer look.

[shaun656]

Hello.

I never attended to put pressure on anyone, I'm just at a lose with this issue have no way to solve it.

I'm using web font, majority of the site is in Proxima Nova. I have up loaded the font through Type Kit and add the font HTML code onto the site. This issue is across the whole sight, minus three pages.

I test the issue out in a new site and type selection worked perfectly okay.

I have included the link including one of the problem text boxes.

Dropbox - Type selection shutdown issue..muse

Thanks so much for helping.

Shaun

[Kratika Agarwal]

Hi,

With the file you shared, I tried to change the font and the issue is not reproducible.

Could you please share the exact steps.

Thanks

[fotoroeder]

It could be, as I had an issue earlier this year with typekit, that, if you are working on a mac, creating a new user could be your solution.

If so, logout from CC, sign out from CC (id this the same? Then sorry), deinstall CC.

Create a new user, install CC, sign in to CC, install Muse, check for your font issue.

It might be, that there`s a better, more logical, yet "right" sequence to do this.

Uwe

[Günter Heißenbüttel · Accepted solution]

Nothing crashes here, when I replace the font in your test document. All is working as it should. BUT

• You are dealing with „Proxima Nova“, which you have "through Type Kit and add the font HTML code onto the site."
• What that for? If you install „Proxima Nove“ or any other font via Typekit or Edge, you don’t need any „HTML code onto the site“!
• Proxima Nova doesn’t exist any more in Typekit. It was replaced by „Proxima Soft“. Therefore you see these square brackets [  ] in your font menu. I’d replace Proxima nova by Proxima Soft, if possible. For further information, read this: https://blog.typekit.com/2017/05/01/farewell-proxima-nova-soft-hello-proxima-soft/
• Be aware, that using typekit font needs a subscription. If you chancel your subscription, and your customer hasn’t one, the font will be replaced by Arial.