Muse keeps crashing [was: extremely dissappoint with adobe support]

New Here ,
Dec 14, 2017 Dec 14, 2017

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the muse app keep crashing, tried contact agent chat and slow response. cant even resolve the issue.

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Advocate ,
Dec 14, 2017 Dec 14, 2017

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Is there a question?

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Adobe Community Professional ,
Dec 14, 2017 Dec 14, 2017

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To add to Neox99,  when crashing Muse, when doing what?

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New Here ,
Dec 18, 2017 Dec 18, 2017

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still no solution.

adobe agent is not responding

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Advocate ,
Dec 18, 2017 Dec 18, 2017

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Would you mind telling us what it is that you need help with - please. You must pose it in the form of a question. We have no idea(s) about how to reply to a statement.

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Dec 19, 2017 Dec 19, 2017

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Hi Neox99,

Many apologies to find you in this trouble.

Your issue needs more comprehensive investigation and will be helpful if you can share your trouble with details.

If required I get your case escalated as well, however, we need to check the background of your issue in the fist.

Regards,

Ankush

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New Here ,
Dec 19, 2017 Dec 19, 2017

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please escalate the issue.

adobe muse keep crashing every time open, both using mac el Capitan.

the support chat agent been initiated many times still not helping.

if need logs, remote session please let us know, to further investigation please let us what tools need to use.

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Dec 20, 2017 Dec 20, 2017

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Please share your Case Number, Adobe ID, and preferred call back number with time zone and your availability as I can get a call back arranged.

Send me the above info in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

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