Muse keeps crashing

[carols13235210]

I have been running muse for a little while, however everytime i try to edit the website, it crashes. Please help!

[ankushr40215001]

Hey Carol,

I would like to have a look into your issue. I would be helpful if you answer below few questions to drill down the issue.

As you have mentioned that Muse every time you are trying to edit something on your website. does it happen with

Does it happen with a particular file or any file you are working with?

Since when you are facing this issue?

Also, tell me the version of Muse and Operating system installed on your computer.

Regards,

Ankush

[carols13235210]

It crashes when ever I try to edit a text box or an image, I am running the current version of muse on a Mac desktop with the latest software.

Carol Scholfield

Sugar and Spice Uk

[ankushr40215001]

Many apologies to find you in this trouble.

would you mind sharing your .muse file with us so that we can investigate and try fixing it?

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

[dodger50]

I found Muse crashed on a site updated from and older version to 2017.1 - it seemed to be the accordion widgets which had to be updated for the new versions which I understand are now responsive. Once I updated those it worked fine. Running on iMac 27" with Sierra...

[amitcs06]

would you mind sharing your .muse file with us so that we can investigate and try fixing it? Please share your muse file muse-ts@adobe.com

[carols13235210]

i have sent you the files

[amitcs06]

Thanks we received it. Will look into it.

[amitcs06]

Can you please mention some steps due to which crash is happening?