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Muse keeps going in loop - verifying Adobe account and trying to open

New Here ,
Jun 05, 2018

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Hi there!

I am trying to open a muse file and it keeps bugging and telling me I don't have an adobe account. Then gets stuck on a loop between trying to open Muse after login successful and asking me to login again. Anyone else?


Thanks!

Adobe Community Professional
Correct answer by fotoroeder | Adobe Community Professional

Watch out here: Muse no longer shown on CC Desktop Application

Looks like this:

Bildschirmfoto 2018-06-05 um 14.10.01.png

Best Regards,

Uwe

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Muse keeps going in loop - verifying Adobe account and trying to open

New Here ,
Jun 05, 2018

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Hi there!

I am trying to open a muse file and it keeps bugging and telling me I don't have an adobe account. Then gets stuck on a loop between trying to open Muse after login successful and asking me to login again. Anyone else?


Thanks!

Adobe Community Professional
Correct answer by fotoroeder | Adobe Community Professional

Watch out here: Muse no longer shown on CC Desktop Application

Looks like this:

Bildschirmfoto 2018-06-05 um 14.10.01.png

Best Regards,

Uwe

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Jun 05, 2018 0
New Here ,
Jun 05, 2018

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Oh no, now I uninstalled Muse on a friends advice thinking I could reinstall it and now its not an app I can download from the creative cloud?

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Jun 05, 2018 0
Adobe Community Professional ,
Jun 05, 2018

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Watch out here: Muse no longer shown on CC Desktop Application

Looks like this:

Bildschirmfoto 2018-06-05 um 14.10.01.png

Best Regards,

Uwe

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Jun 05, 2018 0
Explorer ,
Jun 05, 2018

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Muse completely unresponsive/unpredictable right now. Files open but no visible artwork. If there's an option to quit Muse, it doesn't. If there's an option to Save As it does but old file just hangs. Blankly. Minutes after clicking the close button it finally does. When I hunt out the Saved As file it opens in a deja vu-ish Groundhog-Day-ish experience all over again familiar kind of a way. Will try again later I guess. Very worrying and frustrating.

Oh, and finally a Crash.

Perhaps it's not Adobe. Nevertheless ... sigh.

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Jun 05, 2018 0
Adobe Community Professional ,
Jun 05, 2018

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One more thing you could try, instead of delete Muse, try to deinstall the CC-application. You get asked wether to really delete or better repair the CC-application. Of course you REPAIR the CC-application.

Maybe this does the job for you and maybe (worst case scenario) something with your machine does not fit?

Best Regards,

Uwe

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Jun 05, 2018 0
Explorer ,
Jun 05, 2018

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Thanks Uwe. I'll try afresh tomorrow - a new day - and if that doesn't work I'll tear out a few wires as you suggest. Muse ey?

Best regards.

Rob.

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Jun 05, 2018 0
Adobe Community Professional ,
Jun 05, 2018

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