Muse loads but then closes immediately - Microsoft Surface Book 3

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I just downloaded Muse to my new Microsoft Surface Book 3, from Creative Cloud, but it does not work. It loads the Muse application, but once it loads, it closes immediately.  I have tried all versions, but still nothing works.  I have the original files that I saved for my projects, but they are not opening either.  The application closes before it opens the file.

phjilek36_2-1619664710372.pngphjilek36_3-1619664715719.png

phjilek36_4-1619664728084.png

Then it instantly closes before it does anything else.

 

I read in another post that if you look at he Computer Management > Application, and see the error log, then see what caused it to crash.  This is what I got.

 

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: PlugPlugOwl.dll, version: 8.0.0.54, time stamp: 0x59a6e826
Exception code: 0xc0000005
Fault offset: 0x0000000000019d63
Faulting process id: 0x3f20
Faulting application start time: 0x01d73ca01e83d262
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\PlugPlugOwl.dll
Report Id: 104c7859-46cd-4cd1-8d44-e063c5b46327
Faulting package full name:
Faulting package-relative application ID:

 

When I copy the dll from the "PlugPlugOwl.dll" from the illustrator folder, and paste over the muse file, this message happens.  That was a cure for someone else, but this is litterally a fresh install directly from Adobe Creative Cloud, so I don't know why that file keeps failing.

phjilek36_0-1619664405749.png

 

 

 

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correct answers 1 Correct Answer

Community Beginner , May 03, 2021 May 03, 2021
I tried all that too, and I continued to research this, and apparently the min requirement is a 2.0 GHz processor, and the Microsoft Surface Book 3 has 1.3 GHz, so that may be why as well. I had never been able to use Muse on the surface tablet, but it works on the other laptop with a higher than 2.0 GHz processor. Sadness....

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Hi @phjilek36,

Muse is End of Life.  It hasn't been updated in years and will never be updated again.  It is what it is and nobody should be using it for new projects.  That said, try disconnecting your Surface Pro from the Internet BEFORE you launch Muse. 

 

Alternatively, use something other than Muse for web authoring.  See below.

 

================
CODE EDITORS:
-- Adobe Dreamweaver CC - https://www.adobe.com/products/dreamweaver.html
-- Atom (free) - https://atom.io/
-- Codespaces (free, browser-based) - https://github.com/features/codespaces
-- Nova (Mac only, formerly called Coda) - https://nova.app/
-- Pinegrow - https://pinegrow.com/
-- Sublime Text - http://www.sublimetext.com/
-- Visual Studio Code (free) - https://code.visualstudio.com/
-- Wappler ~ Visual Web App Builder - https://wappler.io/

 

============
ONLINE SITE BUILDERS:
-- Adobe Behance (free) - https://help.behance.net/hc/en-us/articles/204483894-Guide-Intro-to-Behance
-- Adobe Portfolio (free with a paid Creative Cloud Plan) - https://portfolio.adobe.com/
-- Squarespace - https://www.squarespace.com/
-- Webflow - https://webflow.com/
-- Wix - https://www.wix.com/
-- WordPress (open source) - https://wordpress.org/

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 03, 2021 May 03, 2021

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I tried all that too, and I continued to research this, and apparently the min requirement is a 2.0 GHz processor, and the Microsoft Surface Book 3 has 1.3 GHz, so that may be why as well. I had never been able to use Muse on the surface tablet, but it works on the other laptop with a higher than 2.0 GHz processor. Sadness....

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