Muse not exporting html

New Here ,
Mar 14, 2017 Mar 14, 2017

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Spent hours with Adobe support and no one can tell me why file will not export from Muse for HTML. I have been using the software for years and maintain over 50 sites using Muse. Now cannot do anything and the best thing the support person could offer was to reload the software..... of course that did not work.

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correct answers 1 Correct Answer

Community Beginner , Mar 21, 2017 Mar 21, 2017
I contacted support and got an answer right away. Try this:1) In Muse click Help2) Sign out3) Close Muse and CC4) Open CC and log back in5) Open Muse and log back in6) Try exporting again and it should work

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Adobe Employee ,
Mar 15, 2017 Mar 15, 2017

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Hi Rodr,

Can you send me your case number over a private message for the details of your case notes? To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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I am having the same issue right now

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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I contacted support and got an answer right away. Try this:

1) In Muse click Help

2) Sign out

3) Close Muse and CC

4) Open CC and log back in

5) Open Muse and log back in

6) Try exporting again and it should work

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Mar 22, 2017 Mar 22, 2017

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Hey whboggs,

Thanks for sharing the solution.

Hope this will hep other users facing this issue as well.

Regards,

Ankush

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New Here ,
Mar 01, 2018 Mar 01, 2018

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That worked, but it's annoying that it's so quirky!

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Explorer ,
May 07, 2018 May 07, 2018

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Worked for me! Thank you for posting the answer!

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Enthusiast ,
Jun 16, 2017 Jun 16, 2017

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I too am experiencing the "Muse wont export to HTML" problem. I have tried the "Sign out, Close Muse, Close CC...etc" solution above and it doesn't make a difference. I also do not have the Proxima Nova Alt ( or any variation thereof ) used on my site.

Any other ideas or suggestions?

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Community Beginner ,
Jun 16, 2017 Jun 16, 2017

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Make sure you check all breakpoints - I was having the same issue but I missed one instance of Proxima Nova Alt in a smaller breakpoint. Just a suggestion.

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Jun 16, 2017 Jun 16, 2017

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In addition to what amaldonado said. 

It might be possible that the font is still there in the submit message If you are using any form on the page.

Kindly check for all the above possibilities.

If you are still facing issues, kindly contact support or share the link for the Muse file.

Regards,

Ankush

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New Here ,
Jan 20, 2018 Jan 20, 2018

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Please help I have spent days trying to export to HTML. I have read every blog, I have logged in then logged out I have re-installed, I have checked all form and submit areas of the site and looked for the strange proximo font,  have deleted all my typekit fonts. I am to my end this just doesn't work.  Please help!  the site published once then jusst gives me the the [error 400 code] and stops exporting

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New Here ,
Mar 01, 2018 Mar 01, 2018

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Same error here - "export to HTML" stopped at 28%, no error message. Log out, log in, app restart did not work. I then started the "file" "add/remove web fonts" dialog, saw the pop up for adding webfonts and just closed it again.

"HTML export" worked fine after doing just that.

Seems to me like an problem accessing the typekit library online

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New Here ,
Mar 23, 2020 Mar 23, 2020

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I'm having the same ussues on Muse 2018.1

I followed the steps below and no change.

Can you help?

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Adobe Community Professional ,
Mar 24, 2020 Mar 24, 2020

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  • Which fonts are you using? 
  • Did you remove Typekit fonts?
  • Did you look for and remove Proxima Nova fonts as described earlier in this discussion?

 

IMO nobody should be using Muse at this point.  It's no longer fit for purpose.  That's why Adobe discontinued it.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Mar 26, 2020 Mar 26, 2020

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<< "… nobody should be using Muse at this point.  It's no longer fit for purpose.  That's why Adobe discontinued it."

No Nancy, the other way round is correct: Adobe discontinued Muse, and therefore it is no longer fit for purpose."

Nevertheless: For tons and tons of sites of sites it still is "fit for purpose".

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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"For tons and tons of sites it still is "fit for purpose"."

 

I don't agree.  It's not a question of IF things will stop working.  It's a matter of WHEN.  Meanwhile, the people who have moved to other software are in a much better place than those who haven't. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I don't use MUSE to build websites, but have been using it to create intanet pages.

The issue was solved by rebuilding the page.

 

Thank you.

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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What exactly is the difference between building websites and creating internet pages?

 

Kind Regards,

Uwe

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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I think schnackelnyc meant Intranet (a corporate network or LAN).

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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LATEST

That might be ;-)) - but browsers are the same? Or is it something else? Never did anything in intranet.

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