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Muse SFTP upload does not work

New Here ,
Nov 30, 2017 Nov 30, 2017

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Hello,
My provider has switched from FTP to SFTP and now I can not upload the homepages with Muse anymore. The support only sent me the links that I already had and no solutions. With the option it shows with FTP only >> "?" <<

with SFTP only a >> crossed out circle <<

and with FTP over SSL ( with both options) also  only >> "?" <<

I also tried all combinations with all modes (EPSV or PASV).

It does not succeed upload.

Why does Muse show me these question marks >>? <<

It also indicates >> Server is not responding in time, FTP may not be supported on this server [Connection terminated after 15000 milliseconds of waiting time]

Does anyone have any advice?
Many Thanks
Werner

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Adobe Employee ,
Dec 01, 2017 Dec 01, 2017

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Hi docws,

Just for troubleshooting purposes, can you try using Filezilla FileZilla - The free FTP solution and let us know if you were able to get through?

Thanks,

Preran

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New Here ,
Dec 03, 2017 Dec 03, 2017

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Hello Preran,

Many Thanks

I had to change the server address (the provider had changed it) - then also the upload despite only FTP display was possible

Best regards

Werner

Von: Preran

Gesendet: Freitag, 1. Dezember 2017 21:54

An: Werner Dr. Seebauer <dr.seebauer@gmx.de>

Betreff: Muse SFTP upload does not work

Muse SFTP upload does not work

created by Preran <https://forums.adobe.com/people/Preran> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10012388#10012388>

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