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Muse shuts down 3 seconds after opening it on new HP computer

New Here ,
Aug 19, 2020

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I tried turning off internet and opened Muse, but still shut down after a few seconds. My Adobe products are installed on my new HP and work just fine . . . except for Muse. When I open it goes through the process and then is open for about 3 second then shuts down. I uninstalled and installed again.  I can work on it just fine on my old computer.  

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Muse shuts down 3 seconds after opening it on new HP computer

New Here ,
Aug 19, 2020

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I tried turning off internet and opened Muse, but still shut down after a few seconds. My Adobe products are installed on my new HP and work just fine . . . except for Muse. When I open it goes through the process and then is open for about 3 second then shuts down. I uninstalled and installed again.  I can work on it just fine on my old computer.  

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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Hi Pamela,

There's a known issue with Muse on Win 10.  Try disconnecting from the Internet BEFORE you open Muse. Once Muse is running, you can reconnect to the Internet.

 

Nancy O'Shea, ACP
Alt-Web.com

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Aug 19, 2020 0
New Here ,
Aug 21, 2020

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Hi Nancy - Unfortunately, that didn't work. Bummer.

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Examine your Windows Event Viewer. 

What is the faulting module that's causing Muse to crash?

I'm suspecting it's a missing or corrupted DLL file. Perhaps a graphics driver.

 

Nancy O'Shea, ACP
Alt-Web.com

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Aug 21, 2020 0