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Muse started freezing at random status on a former website

Community Beginner ,
Sep 24, 2017

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Hello everyone,

I have a pretty big issue using muse. Indeed, I designed a website for a client several months ago and it was fine. The problem started recently. I must say that as I'm going to move to England (I'm French) I recently setup the app in in English to practise to use Muse in English. I don't know if it correlated but it happened almost at the same time. It's a hassle because I simply can't update my client website... Once I let the uploading during the whole day and after hours it succeeded... Puzzling

Here is the website:

Les Capucines du Morvan.com

Here you can download my Muse File:

WeTransfer

PS: I just uninstalled then installed Muse in French from the creative cloud but it doesn't work better... I tried with different websites I've created before but also in vain...

Than you in advance,

Mehdi.

Adobe Community Professional
Correct answer by fotoroeder | Adobe Community Professional

Without going too deep into your file – just watching the website, I realize in your footer that some buttons do not work (Siteplan, phone number, contact).

On your page (my french is ridiculous, really :

Bildschirmfoto 2017-09-24 um 22.25.09.png

you used a 3rd party widget – in Safari 11.0 the scroll motion appears very very "choppy".

It works fine in Chrome, here I was able to see the "+"icons:

Bildschirmfoto 2017-09-24 um 22.28.19.png

Bildschirmfoto 2017-09-24 um 22.28.29.png

So there might be some work to do be done, as on this page also the responsiveness is not really satisfying:

Bildschirmfoto 2017-09-24 um 22.17.52.png

It´s good practice to delete (make invisible) 3rd party widgets element by element and check, which one might cause the issue.

Best Regards,

Uwe

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Muse started freezing at random status on a former website

Community Beginner ,
Sep 24, 2017

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Hello everyone,

I have a pretty big issue using muse. Indeed, I designed a website for a client several months ago and it was fine. The problem started recently. I must say that as I'm going to move to England (I'm French) I recently setup the app in in English to practise to use Muse in English. I don't know if it correlated but it happened almost at the same time. It's a hassle because I simply can't update my client website... Once I let the uploading during the whole day and after hours it succeeded... Puzzling

Here is the website:

Les Capucines du Morvan.com

Here you can download my Muse File:

WeTransfer

PS: I just uninstalled then installed Muse in French from the creative cloud but it doesn't work better... I tried with different websites I've created before but also in vain...

Than you in advance,

Mehdi.

Adobe Community Professional
Correct answer by fotoroeder | Adobe Community Professional

Without going too deep into your file – just watching the website, I realize in your footer that some buttons do not work (Siteplan, phone number, contact).

On your page (my french is ridiculous, really :

Bildschirmfoto 2017-09-24 um 22.25.09.png

you used a 3rd party widget – in Safari 11.0 the scroll motion appears very very "choppy".

It works fine in Chrome, here I was able to see the "+"icons:

Bildschirmfoto 2017-09-24 um 22.28.19.png

Bildschirmfoto 2017-09-24 um 22.28.29.png

So there might be some work to do be done, as on this page also the responsiveness is not really satisfying:

Bildschirmfoto 2017-09-24 um 22.17.52.png

It´s good practice to delete (make invisible) 3rd party widgets element by element and check, which one might cause the issue.

Best Regards,

Uwe

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Sep 24, 2017 0
Adobe Community Professional ,
Sep 24, 2017

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Without going too deep into your file – just watching the website, I realize in your footer that some buttons do not work (Siteplan, phone number, contact).

On your page (my french is ridiculous, really :

Bildschirmfoto 2017-09-24 um 22.25.09.png

you used a 3rd party widget – in Safari 11.0 the scroll motion appears very very "choppy".

It works fine in Chrome, here I was able to see the "+"icons:

Bildschirmfoto 2017-09-24 um 22.28.19.png

Bildschirmfoto 2017-09-24 um 22.28.29.png

So there might be some work to do be done, as on this page also the responsiveness is not really satisfying:

Bildschirmfoto 2017-09-24 um 22.17.52.png

It´s good practice to delete (make invisible) 3rd party widgets element by element and check, which one might cause the issue.

Best Regards,

Uwe

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Sep 24, 2017 1
Community Beginner ,
Sep 26, 2017

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Helo fotoroeder, thank you very much for your advice on the website. Indeed some improvements still need to be made....

But by now I would just be able to upload my website on the FTP server as I used to.

I wrote down your suggestions,

Thanks again,

Mehdi

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Sep 26, 2017 0
Adobe Community Professional ,
Sep 26, 2017

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You´re welcome all time.

Uwe

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Sep 26, 2017 0
Adobe Employee ,
Sep 24, 2017

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We have done some fixes related to this problem. This issue fixes are there in current muse pre-release program current build.

Please download current build and let us know still you are seeing this problem.

Help the Muse team test new responsive features - Join Prerelease

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Sep 24, 2017 1