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muse troubles with analyze index.html after chanches in inbrowsing

Explorer ,
Feb 21, 2018

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my client did some changes with inbrowsing. but when i oben the file in muse it seem, that muse will analyse the index.html. but nothing happens.

I also can not put the changes together or check them.

Bildschirmfoto 2018-02-21 um 07.49.48.png

thanks for suport!

When you click Creative Cloud, you will be taken to the section where you can choose Adobe Muse. Then select, Troubleshoot, and from the panel that opens, choose "Show me more options"

Select Call or Chat based on what is convenient with you.

Thanks,

Preran

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muse troubles with analyze index.html after chanches in inbrowsing

Explorer ,
Feb 21, 2018

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my client did some changes with inbrowsing. but when i oben the file in muse it seem, that muse will analyse the index.html. but nothing happens.

I also can not put the changes together or check them.

Bildschirmfoto 2018-02-21 um 07.49.48.png

thanks for suport!

When you click Creative Cloud, you will be taken to the section where you can choose Adobe Muse. Then select, Troubleshoot, and from the panel that opens, choose "Show me more options"

Select Call or Chat based on what is convenient with you.

Thanks,

Preran

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Feb 21, 2018 0
Adobe Community Professional ,
Feb 21, 2018

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Hm, normally as soon as you open the .muse, that you published to FTP, you get warned, that there are some changes.

You didn`t get this warning?

Best Regards,

Uwe

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Feb 21, 2018 0
Explorer ,
Feb 21, 2018

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yes, i get a warning for the changes. but when i say: check or synchronize the changes with my file nothing happens. it alway stucks like this (picture).

Bildschirmfoto 2018-02-21 um 07.50.24.png

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Feb 21, 2018 0
Adobe Community Professional ,
Feb 21, 2018

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Hm. Let´s ask ankushr40215001​ and Preran​. what to do next. Never had this issue.

How long do you wait?

Best Regards,

Uwe

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Feb 21, 2018 0
Explorer ,
Feb 21, 2018

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i never tried it. i stopped after half an our.

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Feb 21, 2018 0
Adobe Community Professional ,
Feb 21, 2018

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That´s far too long. I invited some Adobe Staff Members to here. Let´s see, what they have in mind.

Best Regards,

Uwe

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Feb 21, 2018 0
Feb 22, 2018

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Hi,

See if this doc helps you with getting it resolved?

Sync with Web version stalls while parsing. Emergency, please help.

Were you able to sync before? Does your client have the list of edits they made through In Browser editing?

Regards,

Ankush

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Feb 22, 2018 1
Explorer ,
Feb 22, 2018

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thanks. i tried the trick with the ibe_log.xml-file. but without success

it's the first time my customer made chances in adobe inbrowsing.

the first muse file was produced in 2014 (no idea what version)

now it's 2018.0

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Feb 22, 2018 0
Feb 23, 2018

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I am left with no other idea now.

It looks like you need to re-upload your site with the new version, then as your client to make the changes and see if it works.

This will help us investigate further into the issue.

Thanks,

Ankush

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Feb 23, 2018 1
Adobe Community Professional ,
Feb 23, 2018

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Is it 100% sure, that no one else had "contact" to the site on the clients ftp?

Is it possible that someone else has made changes to the ftp-content?

Sometimes SEO Agencies or similar add some code the ftp without knowing Muse?

Had there been made many changes to the site by your client?

Best Regards,

Uwe

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Feb 23, 2018 0
Explorer ,
Feb 24, 2018

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I deleted the whole files from the host. Then i load it up again on the ftp. I changed a word in inbrowsing. That worked. Then i opend the file again in muse. same problem. Maybe interessting detail: muse recognize changes. But the screens says 0. (see attachement)

Nobody else changes files on the server. Thats shure. But is it possible, that the problem is the provider? Because thats the only muse-site that not works. And it's the only one wich lays on a host of an different provider. Unfortunataly they dont understand my problem

Bildschirmfoto 2018-02-21 um 07.50.24.png

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Feb 24, 2018 0
Adobe Community Professional ,
Feb 24, 2018

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Wow, you try everything!

Would you mind to tell us which host it is?

Maybe someone else in this forum knows something about it?

Sounds like this could be the solution.

Best Regards,

Uwe

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Feb 24, 2018 0
Explorer ,
Feb 24, 2018

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I'm sorry. But it seems that the provider is not the solution of the problem. Because: I just tested a muse site wich lays on a different provider. I made chances in inbrowsing, loged out. Then i opend it in muse. Same problem. So it seems, its not a provider problem.

Now the problem begins to take on new dimensions!

In further versions i had not  this problem with this file. I think its a version 2018.0 problem?

I need help, please.

Best regards, Ursula

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Feb 24, 2018 0
Adobe Community Professional ,
Feb 24, 2018

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The only action we can do, we again invite ankushr40215001​ kindly to this and watch/search for your issue.

Who is/are the provider(s)?

Let´s make clear that all muse sites with this issue are build with the most current version?

Or were the sites done with an older version and muse 2018 ha issues with the IBE?

This could help ankushr40215001​  as well to tell the technical team before the next update.

Best Regards,

Uwe

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Feb 24, 2018 0
Explorer ,
Feb 25, 2018

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Thanks for your response, I will check that. This problem appear since the new version 2018. I never had that before. So i think its a issue for the technical support.

I’ll get in touch.

Best regards, Ursula

Am 24.02.2018 um 15:47 schrieb fotoroeder <forums_noreply@adobe.com>:

muse troubles with analyze index.html after chanches in inbrowsing

created by fotoroeder <https://forums.adobe.com/people/fotoroeder> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10201793#10201793>

The only action we can do, we again invite ankushr40215001 <https://forums.adobe.com/people/ankushr40215001> kindly to this and watch/search for your issue.

Who is/are the provider(s)?

Let´s make clear that all muse sites with this issue are build with the most current version?

Or were the sites done with an older version and muse 2018 ha issues with the IBE?

This could help ankushr40215001 <https://forums.adobe.com/people/ankushr40215001> as well to tell the technical team before the next update.

Best Regards,

Uwe

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Beste Grüße,

Ursula Maichen

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Feb 25, 2018 0
Adobe Community Professional ,
Feb 25, 2018

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Hi Ursula,

did you get in touch with technical support? In my experience they always helped, finally with "grabbing" my screen and work directly from India (I guess) .

Wish the best to you in Munich

Uwe aus dem Badischen

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Feb 25, 2018 0
Explorer ,
Feb 26, 2018

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Hallo Uwe.

Aus dem Badischen? Ach ne. Können wir uns auf deutsch unterhalten? Das würde für mich die Kommunikation sehr erleichtern

No, the technical support did'nt contact me yet. Anyway, it is not possible the next days for me to phone, because i am at my customers house till wednesday. In the mean time i will check every site and make a list of the providers.

Viele Grüße aus dem sonnigen aber klirrend kalten München, Ursula

Am 26.02.2018 um 08:58 schrieb fotoroeder <forums_noreply@adobe.com>:

muse troubles with analyze index.html after chanches in inbrowsing

created by fotoroeder <https://forums.adobe.com/people/fotoroeder> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10204540#10204540>

Hi Ursula,

did you get in touch with technical support? In my experience they always helped, finally with "grabbing" my screen and work directly from India (I guess) .

Wish the best to you in Munich

Uwe aus dem Badischen

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Beste Grüße,

Ursula Maichen

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mai+

Lindwurmstraße 71, RGB

℅ thinknewgroup

80337 München

tel.: +49(0)89-62 23 27 92

mobil: +49(0)172-84 48 228

e-mail: maichen@maiplus.de <applewebdata://03D9BCE9-56A7-44AC-BC6B-2E6FDA72B1E6/maichen@maiplus.de>

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Feb 26, 2018 0
Adobe Community Professional ,
Feb 26, 2018

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Bei uns ist es auch recht frisch momentan mit -9ºC.

Ich meinte eher, daß der Chat Support bei Adobe für Muse gut funktioniert hat.

Zum Telefon kann ich nichts sagen.

Der Chat Support kann dann evt. wenn nötig per Fernwartung auf Deinen Rechner zugreifen und schauen, wo das Problem liegt.

Du bist bestimmt mit Deinem Rechner beim Kunden, oder?

Ich grüße herzlich

Uwe

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Feb 26, 2018 0
Explorer ,
Feb 26, 2018

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Ah! Ok. Soll ich mit dem Chat Support Kontakt aufnehmen?

Ich versuche das mal am Donnerstag. Vorher geht es leider nicht.

Darf ich dich kontaktieren wenn ich wieder einmal ein Muse Problem habe?

Support in deutsch fände ich Luxus!

Vielen Dank für Deine Hilfe.

Viele Grüße,

Ursula

Am 26.02.2018 um 10:13 schrieb fotoroeder <forums_noreply@adobe.com>:

muse troubles with analyze index.html after chanches in inbrowsing

created by fotoroeder <https://forums.adobe.com/people/fotoroeder> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10204703#10204703>

Bei uns ist es auch recht frisch momentan mit -9ºC.

Ich meinte eher, daß der Chat Support bei Adobe für Muse gut funktioniert hat.

Zum Telefon kann ich nichts sagen.

Der Chat Support kann dann evt. wenn nötig per Fernwartung auf Deinen Rechner zugreifen und schauen, wo das Problem liegt.

Du bist bestimmt mit Deinem Rechner beim Kunden, oder?

Ich grüße herzlich

Uwe

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Beste Grüße,

Ursula Maichen

corporate design + creative consulting

mai+

Lindwurmstraße 71, RGB

℅ thinknewgroup

80337 München

tel.: +49(0)89-62 23 27 92

mobil: +49(0)172-84 48 228

e-mail: maichen@maiplus.de <applewebdata://5C2B0380-ACD9-4F33-A9D2-B3EE02837C40/maichen@maiplus.de>

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Think Green.

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Feb 26, 2018 0
Adobe Community Professional ,
Feb 26, 2018

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Natürlich.

Im Forum gibt es den Benefit für alle, wenns englisch zur Sache geht. Aber es gibt ja durchaus den Translate Button.

Keine Scheu, einfach ausprobieren.

Über meinen Avatar kannst Du auch direkt mit mir kommunizieren. Alles weiß ich natürlich nicht.

Das wiederum ist der Vorteil vom Forum.

Grüßle,

Uwe

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Feb 26, 2018 0
Explorer ,
Mar 08, 2018

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hello again, i want to fix my synchronisation problem today. where can i get technical support? i did'nt found a chat for muse.

thanks! br, ursula

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Contact Customer Care

Bildschirmfoto 2018-03-08 um 13.54.59.png

Best Regards,

Uwe

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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danke, auf dieser seite war ich schon. bei mir wird muse aber nicht als chat angeboten

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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ankushr40215001

Preran

detail informations of this case:


i opend a 2017 version file that never touched the 2018 version in 2017. then i made chances in inbrowsing. the synchronisation works!

ok. so i tried an other file wich i made in version 2017 and opend it in version 2017. the muse file synchronized the index.html and recognized the changes. but the layout also changed in the mean time so muse ca'nt put the changes together. ok. i dont expect

that. but when i open the file in version 2018 the index.html-synchronisation suddenly stuck.

i also tried to open the 2018 file in 2017 version, saved it in the older version and upload all the files on the host. then i made changes in inbrowsing and opend the file again in version 2017. same synchronisation problem.


so every file wich is ever opend and saved in version 2018 there is the synchronisation problem!

all sites are on different host, different providers. it happend on different laptops wich different networks.

IT IS A 2018 VERSION PROBLEM!

i need a solution. please.

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Und es gibt keine Möglichkeit, wie "mehr anzeigen" oder so, damit Du auch Muse siehst?

Wie zeigt denn Dein Bildschirm an?

Uwe

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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i just have the following options:

Bildschirmfoto 2018-03-08 um 14.29.58.png

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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wenn ich auf "weniger häufige optionen" klicke, erscheint das.

auch bei klicken auf den reiter "weitere" ist muse nicht dabei.

Bildschirmfoto 2018-03-08 um 14.32.12.png

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Das ist, gelinde gesagt, seltsam.

Uwe

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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ja, das hilft mir nur nicht weiter

langsam wundere ich mich über gar nix mehr

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Und hierüber?  Adobe Muse - Lernressourcen und Support

Bildschirmfoto 2018-03-08 um 15.14.49.png

Da sehe ich ganz unten auch den Chat Support.

Bildschirmfoto 2018-03-08 um 15.16.01.png

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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ja. dann kommt diese seite....

Bildschirmfoto 2018-03-08 um 15.28.24.png

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Mar 08, 2018 0
Adobe Community Professional ,
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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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und jetzt?

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Mar 08, 2018 0
Explorer ,
Mar 08, 2018

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soll ich

ankushr40215001

Preran

nochmal direkt kontaktieren?

so kommen wir nicht weiter.

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Mar 08, 2018 0
Adobe Employee ,
Mar 08, 2018

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When you click Creative Cloud, you will be taken to the section where you can choose Adobe Muse. Then select, Troubleshoot, and from the panel that opens, choose "Show me more options"

Select Call or Chat based on what is convenient with you.

Thanks,

Preran

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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If I understood right, she is not able to reach the muse logo. There´s no muse logo. Is that right, Ursula?

Best Regards,

Uwe

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Mar 08, 2018 0
Explorer ,
Mar 09, 2018

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yes, you're right. click on more options i get this:

Bildschirmfoto 2018-03-08 um 15.28.24.png

click on less options (last button on the right site) i get this.

Bildschirmfoto 2018-03-08 um 14.32.12.png

click on "weiter" i get this. i ca'nt click on the chat button because there is no option to choose muse.

Bildschirmfoto 2018-03-09 um 08.59.59.png

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Mar 09, 2018 0
Explorer ,
Mar 09, 2018

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sorry, i am stupid. i found it  

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Mar 09, 2018 0
Adobe Community Professional ,
Mar 09, 2018

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Lucky Punch

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Mar 09, 2018 0