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Muse VERY slow on MacBook Pro (15", 2016)

New Here ,
Nov 25, 2017

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I am using Muse 2018.0 on my new MacBook Pro, and it runs EXTREMELY slow. Simply scrolling down a few hundred pixels, or moving text around is VERY jittery and slow to respond. My CPU is frequently over 100% on these activities. Can MacBook Pro not run Muse? As a comparison, Photoshop runs just fine. I've already tried uninstall/reinstall, used older version and was even given a release version by Adobe tech help, and NONE of those options worked. Please help!

SPECS:

2.6 GHz Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 450 2 GB

Intel HD Graphics 530 1536 MB

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Muse VERY slow on MacBook Pro (15", 2016)

New Here ,
Nov 25, 2017

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I am using Muse 2018.0 on my new MacBook Pro, and it runs EXTREMELY slow. Simply scrolling down a few hundred pixels, or moving text around is VERY jittery and slow to respond. My CPU is frequently over 100% on these activities. Can MacBook Pro not run Muse? As a comparison, Photoshop runs just fine. I've already tried uninstall/reinstall, used older version and was even given a release version by Adobe tech help, and NONE of those options worked. Please help!

SPECS:

2.6 GHz Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 450 2 GB

Intel HD Graphics 530 1536 MB

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345

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Nov 25, 2017 0
Adobe Community Professional ,
Nov 25, 2017

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I use a MBP early 2011 just fine.

2,2 GHz Intel Core i7

8 GB 1333 MHz DDR3

AMD Radeon HD 6750M 1024 MB

Intel HD Graphics 3000 512 MB

Must be something different, I guess.

Which OS do you currently run?

Best Regards,

Uwe

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Nov 25, 2017 0
Adobe Employee ,
Nov 27, 2017

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Does this happen with all your projects or just some?

Can you try doing a clean install of your software using Use the Creative Cloud Cleaner Tool to solve installation problems , reinstall the software using Creative Cloud destkop app, and let me know if that helped?

Thanks,

Preran

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Nov 27, 2017 0
New Here ,
Nov 29, 2017

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Hi Preran,

I tried your solution, and came up with the same issue. My CPU will go beyond 100% on just a simple scroll or text box move.

I try every solution posed by people on a "busy" project composed of pictures, text and responsive elements AND on a super simple project with only one colored box and a couple text boxes and get the same results.

Anything else I can try to resolve this?

Thanks,

Kosta

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Nov 29, 2017 0
Adobe Employee ,
Dec 01, 2017

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That's very strange, I must admit. I haven't heard of this issue from other users.

I suggest getting in touch with Adobe Customer Care Contact Customer Care  for further investigation.

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Dec 01, 2017 0
KoPapa LATEST
New Here ,
Mar 25, 2018

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I am still having these issues after talking to customer care. Has anyone who claims that Muse is working "fine" on their MacBook checked to see if CPU ever goes over 100% CPU? I did a system wipe and re-installed. Same issues. I just ran into this youtube video coincidentally showing the same problem I have on my machine. Adobe muse CC 2018 + iMac 2017 lag - YouTube

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Mar 25, 2018 0